Account Coordinator

JR United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Verpackungsindustrie sucht einen engagierten Customer Service Co-ordinator, der für die Verwaltung eines Portfolios von Kundenkonten verantwortlich ist. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten, Organisationstalent und die Fähigkeit, unter Druck zu arbeiten. Der ideale Kandidat wird eng mit internen Teams zusammenarbeiten, um sicherzustellen, dass die Kunden einen erstklassigen Service erhalten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Ausgezeichnete telefonische und schriftliche Kommunikationsfähigkeiten.
• Erfahrung in einem schnelllebigen FMCG-Umfeld bevorzugt.

Responsibilities

• Verwaltung eines vollständigen Portfolios von Konten.
• Zusammenarbeit mit externen Key Account Managern zur Erfüllung der Kundenbedürfnisse.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Fähigkeit zur Druckbewältigung

Führungsqualitäten

Microsoft Word

Microsoft Excel

Microsoft Outlook

Kommerzielle Wahrnehmung

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Graphic Packaging International - Europe

Location:

Gateshead, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

JOB PURPOSE

The Customer Service Co-ordinator will deliver a first class service to our customers through excellent management of a portfolio of accounts allocated. They will have close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times.

They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts, delivering a high quality customer experience in line with business objectives and department targets.

SPECIFIC RESPONSIBILITIES

• Manage a full portfolio of accounts as allocated.
• Ensure department procedures are followed.
• Achieve department targets and KPIs through management of accounts.
• Provide timely and concise information to customers and internal teams.
• Collaborate with external Key Account managers to meet customer needs.
• Manage launches within your portfolio.
• Support team working within the department.
• Maintain effective communication across all areas.
• Conduct off-site visits to liaise with customers as required.
• Proactively develop solutions to departmental issues.
• Identify issues and recommend adjustments or resolutions.
• Grow product knowledge through training and collaboration.
• Monitor aged stocks, reserves, WIP status, and other tasks to meet KPIs.
• Ensure accurate data transfer from order to invoicing.
• Conduct full handover during annual leave.
• Perform other duties as directed by the Office Manager.

GENERAL RESPONSIBILITIES

MANAGEMENT

Pod specific

SUPERVISORY

Pod specific

BUDGETARY

None

HEALTH & SAFETY

General

CUSTOMERS

Internal/External

3RD PARTIES

N/A

SKILLS/QUALIFICATIONS

• Excellent telephone manner and communication skills, both written and verbal.
• Highly organized.
• Effective communicator at all levels, with ability to influence improvement.
• Ability to work under pressure to deliver high standards.
• Self-motivated with leadership qualities.
• Quickly process relevant information.
• Excellent organizational and time management skills.
• Personal integrity.
• Experience in fast-paced FMCG environment preferred.
• Strong commercial awareness and business acumen.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to prioritize and identify process improvements.

INTERPERSONAL SKILLS

• Responsible, reliable, flexible, with a strong work ethic.
• Ability to work under pressure.
• Effective at prioritizing and adapting to change.
• Punctual, presentable, with good attendance.
• Reliable with a sense of urgency.
• Energetic, driven, analytical, results-focused.
• Positive attitude, committed, and able to build effective relationships.
• Influential, innovative, and strategic thinker.