Jr Technical Support Engineer

Dynatrace; Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in unified observability as a Junior Technical Support Engineer. You will play a crucial role in ensuring Dynatrace users have a seamless digital experience, solving issues and managing IT requests. Ideal candidates have a background in IT support and a willingness to learn new technologies within a dynamic team environment.

Benefits

Competitive compensation packages

Opportunity to work with major cloud providers

Qualifications

• 1+ year of experience in desktop technical support.
• Experience with Microsoft Windows desktop and basic networking principles.
• Experience supporting IT needs of executive level leaders.

Responsibilities

• Troubleshoots and accurately diagnoses IT-related issues.
• Provides hardware/software products and supports users in IT matters.
• Assists with general IT build-out tasks and workplace improvements.

Skills

Desktop technical support

Problem-solving

Communication

Education

Technical study related to IT

Tools

Microsoft Office 365

Microsoft Intune

MAC operating system support

Job description

Join to apply for the Jr Technical Support Engineer role at Dynatrace

Join to apply for the Jr Technical Support Engineer role at Dynatrace

Your role at Dynatrace

We are looking to hire an IT Support Engineer Engineer who will join our EMEA IT Support team. In this role, your will be a key member in enabling Dynatrace users digital work life and be on hand to solve issues / requests.

Your role at Dynatrace

We are looking to hire an IT Support Engineer Engineer who will join our EMEA IT Support team. In this role, your will be a key member in enabling Dynatrace users digital work life and be on hand to solve issues / requests.

This role is a onsite position, applicants should be a commutable distance to our Maidenhead office and able to commit to 5 days a week in office.

Key Responsibilities -

Incident & Problem Management:

• Troubleshoots and accurately diagnoses and/or forwards IT related issues
• Walks users through the recommended problem-solving steps
  
  

Service Request Fulfillment:

• Provides software and hardware products as well as workplace equipment following work instructions
• Fulfills user and access management requests following workinstructions
• Answers and/or forwards technical questions and supports users in all IT technical matters
• Learns technical change requests implemented by backend teams
• Asset-, stock- and demand Management
• Takes care of accurate stock and inventory management Prepares asset demands
• Executes disposals following work instructions
  
  

Projects & Improvements:

• Assists onsite with general IT build out tasks
• Participates in discussions for workplace improvements
• Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
  
  

Collaboration & Learning:

• Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
• Reads and understands step-by-step guides and technical work instructions
  
  

What Will Help You Succeed

Minimum Qualifications:

• 1+ yearof experience in desktop technical support
• Technical study related to IT
• Experience with Microsoft Windows desktop operating systems and basic networking principles
• Experience with Microsoft Office 365
• Experience with Microsoft Intune
• Experience with MAC operating system support is a plus
• Experience supporting the IT needs of executive level leaders
  
  

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.
  

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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