Jr Technical Support Engineer

dynaTrace software GmbH; Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company is hiring an IT Support Engineer in Maidenhead to join their EMEA IT Support team. This onsite role will focus on enhancing users' digital work life by diagnosing issues, fulfilling service requests, and participating in IT projects and improvements. Ideal candidates should have over a year of desktop support experience, technical IT education, and familiarity with key software tools.

Qualifications

• 1+ year of experience in desktop technical support.
• Technical studies related to IT.
• Experience with Microsoft Windows, Office 365, and basic networking principles.

Responsibilities

• Troubleshoots and diagnoses IT-related issues.
• Provides software/hardware products following work instructions.
• Assists onsite with general IT build-out tasks.

Skills

Technical support

Microsoft Windows

Microsoft Office 365

Networking principles

Microsoft Intune

MAC support

Education

Technical studies related to IT

Job description

Your role at Dynatrace

We are looking to hire an IT Support Engineer who will join our EMEA IT Support team. In this role, you will be a key member in enabling Dynatrace users' digital work life and be on hand to solve issues/requests.

This role is an onsite position; applicants should be within a commutable distance to our Maidenhead office and able to commit to 5 days a week in the office.

Key Responsibilities

Incident & Problem Management:

• Troubleshoots and accurately diagnoses and/or forwards IT-related issues
• Walks users through the recommended problem-solving steps

Service Request Fulfillment:

• Provides software and hardware products as well as workplace equipment following work instructions
• Fulfills user and access management requests following work instructions
• Answers and/or forwards technical questions and supports users in all IT technical matters
• Learns technical change requests implemented by backend teams
• Manages assets, stock, and demand
• Takes care of accurate stock and inventory management and prepares asset demands
• Executes disposals following work instructions

Projects & Improvements:

• Assists onsite with general IT build-out tasks
• Participates in discussions for workplace improvements
• Learns best practices for IT service processes, points out ambiguities, and asks questions to improve day-to-day operations

Collaboration & Learning:

• Improves craft as an Engineer and as a professional, seeking to learn from peers, feedback, observation, trainings, and technical literature
• Reads and understands step-by-step guides and technical work instructions

What will help you succeed

Minimum Qualifications:

• 1+ year of experience in desktop technical support
• Technical studies related to IT
• Experience with Microsoft Windows desktop operating systems and basic networking principles
• Experience with Microsoft Office 365
• Experience with Microsoft Intune
• Experience supporting MAC operating systems is a plus
• Experience supporting the IT needs of executive-level leaders

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages that recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, creating strategic alliances worldwide.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.