Junior Technical Support Engineer / 1st Line Support Technician

Bluetownonline; London; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading company focuses on sustainable solutions in energy and infrastructure is hiring three Junior Technical Support Engineers for a full-time role. The positions are based in Enfield, offering a salary range of £27,000 to £33,000 per annum, emphasizing the need for strong communication skills, teamwork, and technical troubleshooting abilities.

Qualifications

• 12-18 months experience in a Technical Support or similar role is desired.
• Basic knowledge of the Internet, networking, TCP/IP protocols is important.
• Ability to troubleshoot simple technical issues effectively.

Responsibilities

• Manage and monitor support tickets.
• Perform shift work primarily nights and weekends at the Data Centre.
• Work as part of a busy team handling support issues.

Skills

Communication

Interpersonal Skills

Organizational Skills

Technical Troubleshooting

Networking

TCP/IP Protocols

Job description

Social network you want to login/join with:

Junior Technical Support Engineer / 1st Line Support Technician, London

col-narrow-left

Client:

Bluetownonline

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

a7d94ed088a7

Job Views:

9

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Job Title: Junior Technical Support Engineer

Location: Enfield, North London

Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)

About us

BE DC Connect UK Ltd is a company focused on sustainable future solutions, powered by clean energy. We develop innovative solutions in power and digital infrastructure, providing managed hosting, colocation, and network services across the South East, including London, UK.

Our facilities support Virtual Instances, Dedicated Servers, multi-server clusters, secure cages, or private suites, with 24/7 onsite staff and premium carrier-neutral transit.

About the role

We are hiring three (3) Junior Technical Support Engineers with salaries ranging from £27,000 to £33,000 per annum, depending on experience and skills.

The ideal candidate should be a team player with excellent communication, interpersonal, and organizational skills, and must have good spoken and written English.

The roles involve shift work, primarily night and weekend shifts, based at our Enfield Data Centre, with occasional visits to other Data Centres.

About you

• Strong desire to learn new technologies
• Basic knowledge of the Internet, networking, TCP/IP protocols, and applications
• Ability to troubleshoot simple technical issues quickly and effectively with minimal supervision
• Manage and monitor support tickets
• Some experience with server hardware installation and management is preferred but not essential
• 12-18 months experience in a Technical Support or similar role
• Ability to work well in a busy team, learn quickly, and handle a wide range of issues
• Ability to assess, prioritize faults, and escalate when necessary