[Job title]

Synergy Solutions Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited holiday

Wellbeing budget

LGBTQ+ inclusive parental leave

Job summary

esynergy is seeking a Financial Services Delivery Lead to join our delivery function, providing oversight and assurance across complex engagements. You will manage multiple client accounts, ensuring delivery aligns with quality, risk and governance standards while keeping internal teams and clients well coordinated.

You will act as a credible client-facing leader, overseeing delivery planning and reporting, and supporting resource forecasting to optimise utilisation within the delivery function.

Qualifications

• Delivery experience in regulated financial services
• Knowledge of FCA/PRA requirements and operational resilience
• Ability to work with audit and compliance functions
• Credibility from sector experience

Responsibilities

• Lead delivery across planning, execution, monitoring and completion for multiple client accounts
• Direct day-to-day delivery and maintain regular client engagement
• Provide independent assurance on delivery quality, risk and governance
• Maintain stakeholder engagement with associates and clients on allocated accounts
• Own quality measurement including CSAT and ASAT across clients and associates
• Champion brand representation across client accounts with esynergy titles
• Lead weekly account planning, reporting and client touchpoints
• Support forecasting and capacity planning to optimise team utilisation
• Manage delivery roadmaps, RAID logs and agile plans
• Create Completion statements and monthly value reviews

Skills

Delivery management

Client engagement

Risk & governance

Agile planning

Stakeholder management

Quality assurance

Portfolio management

Job description

Do you enjoy building trusted relationships with project teams and helping them feel supported throughout their engagement?

Do you like guiding projects from early planning through to completion?

Can you work with technology teams to ensure successful delivery?

esynergy are looking for a Financial Services Delivery Lead to join the esynergy Delivery function, in an oversight and assurance capacity. You will manage multiple project delivery across planning, execution, monitoring and completion. You will also take on engagement responsibilities that help associates, clients and internal teams stay aligned and supported throughout each assignment.

You will be a credible, client-facing leader who provides rigorous oversight and assurance across complex delivery engagements — holding programmes to account against quality, risk, and governance standards, and ensuring technology solutions are delivered to the outcomes the business actually needs.

Responsibilities:

• Contribute to business development by attending client and delivery meetings that surface or advance potential opportunities, maintaining a consistent weekly presence across accounts.

• Take hands-on delivery management responsibility for a portfolio of client accounts, actively directing day-to-day delivery rather than observing from a distance.

• Provide independent assurance and oversight on a separate set of client accounts, checking delivery quality, risk, and governance against esynergy's standards.

• Maintain regular stakeholder engagement, holding catch-ups with associates and clients on allocated accounts at least fortnightly to stay ahead of issues.

• Own quality measurement for allocated accounts, capturing Customer Satisfaction (CSAT) and Associate Satisfaction (ASAT) ratings every month with full coverage across clients and associates.

• Champion brand representation by ensuring the large majority of allocated associates carry an esynergy title, reinforcing consistent brand presence on client accounts.

• Lead weekly account planning & reporting, landing delivery reports and maintaining regular client engagement touchpoints (internal and client)

• Support resource forecasting and capacity planning across accounts to optimise team utilisation within esynergy's delivery function

• Accountable for all delivery roadmaps, maintaining plans using agile methodology, identifying stakeholder maps and owning RAID activity to uncover and escape risks and issues.

• Creating Completion statements, monthly value reviews and monthly team health checks.

Requirements:

• Proven delivery experience in regulated financial services (banking, insurance, payments, or capital markets)

• Working knowledge of relevant regulatory and control frameworks, e.g. FCA/PRA requirements, operational resilience, data privacy, and financial crime controls

• Comfortable managing delivery risk and assurance activity alongside compliance and audit functions

• Credibility built from prior experience in the sector

Values:

Our values define how we do business and interact with our community.

• Honesty

• Collaboration

• Growth

Diversity, Belonging & Inclusion:

We welcome all applicants from all backgrounds. esynergy are proud to hire on potential, not specific experience or qualifications so feel free to reach out if this sounds like you but less experience.

Benefits:

We are proud of our inclusive benefits including unlimited holiday, wellbeing budget, LGBTQ+ inclusive parental leave to name a few.

About us

esynergy is a technology consultancy and we build products, platforms and services to accelerate value for our clients. We drive measurable impact that is tightly aligned to our clients’ business objectives. Put in practice that means high transparency, metric-driven reporting, and incremental handovers and a consistent focus on building our clients’ capability. Our delivery teams are small and highly functional, formed by a vetted ecosystem of associates, luminaries and partners. We choose technologies that are the right fit for our clients’ needs and are not opinionated around specific tech stacks and service offerings.