Job Detail

The National Trust For Places of Historic Interest or Natural Beauty; Eastbourne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Food and Beverage Team Member to provide frontline service in our cafes, tea-rooms and restaurants across the UK. The role focuses on welcoming guests, serving food and drink, and maintaining high standards of presentation and customer care.

With a flexible 1–2 days per week pattern, weekend and bank holiday work required. Full induction in allergens and food safety offered, plus opportunities for further training.

Qualifications

• No experience required; friendly, can-do attitude.
• Front-of-house focus; welcome and look after cafe guests.
• Desire to provide outstanding service and assist the kitchen as needed.

Responsibilities

• Greet customers and take orders in the cafe.
• Serve food and beverages to customers.
• Maintain displays, signage, and cleanliness; assist with food prep as needed.

Skills

Customer service

Teamwork

Face-to-face service

Attention to detail

Tools

Allergens training

Food safety training

Job description

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for a Food and Beverage Team Member. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

Contract type: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week.

While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Normal pattern would be 1 or 2 days per week, must be available weekdays

Contract duration: Fixed term for 6 months

Hours/Working pattern: 1 or 2 days per week between the hours of 9-5.30

Salary: £12.75 per hour

What it's like to work here

What you'll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

No experience is needed, but we'd love to hear from you if you're:

• happy to work in a team or on your own initiative
• a people person, who cares about giving great service
• enthusiastic and willing to learn

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places