Jo Malone London St Albans Store Manager 30hrs

The Estee Lauder Companies Inc.; St Albans; On-site; GBP 25,000 - 40,000; Full time

Job summary

The Estee Lauder Companies Inc. - Jo Malone London boutique is seeking a passionate Boutique Manager who will elevate service, events and guest experiences. You will lead a small team, coach staff to deliver exceptional customer service and ensure the brand vision is brought to life in-store.

In this role you will host events, manage daily operations, optimise sales, and maintain VM standards while coordinating with corporate colleagues and clients to create memorable fragrance experiences.

Qualifications

• Proven retail management/assistant retail management experience.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience setting sales targets, staff scheduling and sales analysis.
• Retail operations experience including inventory and cash reconciliation.
• Proven track record leading a team to achieve sales and service targets.
• Experience creating and executing in-store events.
• Flexibility to work retail hours, including weekends and events.
• Right to live and work in the country if invited to interview.

Responsibilities

• Deliver exceptional customer service.
• Maximise sales performance and productivity.
• Team management and coaching.
• Communicate effectively with colleagues and guests.
• Build collaborative relationships with clients and partners.
• Create, organise and execute in-store events.
• Effectively manage stock and inventory.
• Maintain high VM standards and working environment.
• Complete administrative tasks to a high standard and in a timely manner.
• Engage in internal platforms and reporting systems; support omni-channel approach.

Skills

Retail management

Customer service

Sales targets

Staff scheduling

Inventory management

Event coordination

Cash reconciliation

Job description

Description

Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon. Position Summary At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.

Responsibilities and tasks

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete any administrative tasks to a high standard and in a timely manner
• Confident to use all online learning tools and reporting systems
• Engage in all internal platforms
• To be aware of competitor activity and to drive an omni-channel approach

Qualifications

The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

• Proven retail management/assistant retail management experience
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview