Jo Malone London - Bath - Assistant Store Manager - 37.5hrs over 5 days, Fully Flexible

The Estee Lauder Companies Inc.; Somerton; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Jo Malone London is seeking an inspirational Assistant Store Manager to lead our boutique team, coach sales associates and deliver exceptional customer service while upholding the World of Jo Malone experience.

You will work across events, manage stock, and ensure store standards, with flexibility to work retail hours including weekends and evenings. The role offers training and development within a leading prestige beauty house.

Qualifications

• Proven retail management experience in cosmetics.
• Ability to provide inspirational, authentic customer service.
• Supervisory experience with coaching/mentoring others.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete administrative tasks to a high standard and in a timely manner
• Be aware of competitor activity and drive an omni-channel approach

Skills

Retail management

Customer service

Team leadership

Coaching

Tools

Retail POS

Job description

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon. Always elegant. Always appreciated.Assistant Business ManagerPosition SummaryAt Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.Responsibilities and tasks• Deliver exceptional customer service• Maximise sales performance and productivity• Team management• Communicate effectively• Build collaborative relationships across department store• Create, organise and execute in store events• Effectively manage stock and inventory• Maintain high VM standards and work environment• Complete any administrative tasks to a high standard and in a timely manner• To be aware of competitor activity and to drive an omni-channel approachThe Ideal CandidateThe ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.• Proven retail management/assistant retail management experience• The ability to provide inspirational, authentic and personalized customer service• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling• Previous retail operations experience including inventory and facilities management and cash reconciliation• Proven track record of leading a team to achieve sales and customer service targets• Experience of creating and executing in-store events• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interviewOur BrandThe Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.Our company brand is the articulation of who we are - it defines our corporate entity,The Estée Lauder Companies.WE AREIndividuals.We are a bold, diverse community - home to the most creative talent.WE AREInventors.We have pushed the boundaries of possibility for 70+ years - together, we are inventing the future of beauty.WE AREGlobal CitizensWe are a bold, diverse community - home to the most creative talent.As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies.Together, WE ARE The Estée Lauder Companies. #ELCfamilyDescriptionWe are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.QualificationsProven retail experience preferably within cosmeticsThe ability to provide inspirational, authentic and personalized customer servicePrevious supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targetsRetail operations experience including inventory management and cash reconciliationAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentPrevious experience with retail point-of-sale softwareProficient in Microsoft OfficeApplicants must be able to provide proof of right to live and work in the country if invited to attend for interview