Stylist

The Bicester Collection; Bicester; On-site; GBP 23,000 - 31,000; Full time

Job summary

Jo Malone London is seeking a Senior Stylist to host customers and showcase The World of Jo Malone London across our boutiques. You will entertain visitors, contribute to weddings and events, while maintaining the store environment and assisting with opening/closing duties and administrative tasks.

The ideal candidate is warm, friendly and service-driven, with a passion for storytelling and a can-do attitude.

Qualifications

• Warm, kind and friendly demeanor.
• Passion for service and storytelling.
• Adaptable and versatile.
• Proven track record of leading a team to achieve sales and customer service targets.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete administrative tasks to a high standard and in a timely manner

Skills

Customer service

Team management

Communication

Sales targets

Job description

Jo Malone London Overview At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative, opening and closing of the Boutique and housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation. Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete any administrative tasks to a high standard and in a timely manner
• To be aware of competitor activity and to drive an omni-channel approach The ideal candidate will be warm, kind and friendly, love to help with a 'can-do' attitude. Will
• have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
• The ability to provide inspirational, authentic and personalized customer service
• Proven track record of achieving and/or leading a team to achieve sales and customer service
• targets
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview