Jewellery E-commerce/Sales Professional

Jewellery Stylist Recruitment; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established jeweller in Surrey is seeking a Sales & Ecommerce Assistant to join their team. This role involves a mix of online and in-store responsibilities, focusing on ecommerce operations and customer service. Ideal candidates will be tech-savvy, detail-oriented, and eager to learn about the jewellery industry.

Qualifications

• Experience in ecommerce is ideal.
• Tech-savvy with IT systems, especially photography and video equipment.
• Eager to learn and develop in the jewellery trade.

Responsibilities

• Manage online product listings and ensure accuracy.
• Handle online sales and customer interactions.
• Support stock control and maintain store presentation.

Skills

Organised

Detail-oriented

Clear communicator

Team player

Professional appearance

Reliable

Job description

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A well-established, jeweller in Surrey is seeking a Sales & Ecommerce Assistant to join their friendly and busy team. This role offers a mix of online and in-store responsibilities, focusing on ecommerce operations alongside sales and customer service support.

Ideally, you'll bring some experience in ecommerce, a keen interest in jewellery, and a genuine desire to expand your knowledge and skills. Jewellery expertise is advantageous but not a must—full training will be given.

Who We’re Looking For:

This role is a fantastic fit for someone eager to develop within both the jewellery trade and the ecommerce sector. The ideal candidate will be tech-savvy, confident using IT systems (especially photography and video equipment), and enthusiastic about continuous learning and development. We’re looking for someone who is:

• Organised and detail-oriented
• A clear and confident communicator
• A team player who can also work independently
• Professional and well-presented
• Reliable and trustworthy

Ecommerce Responsibilities:

• Upload new stock to the company’s website and Etsy, ensuring all product listings are clear, accurate, and detailed.
• Take high-quality photos and videos of products for online use and marketing purposes.
• Add rich product descriptions to enhance SEO and provide comprehensive details for online shoppers.
• Regularly review and audit online listings to keep the product range up to date.
• Handle online sales from start to finish: liaise with customers, complete security checks, prepare and dispatch orders professionally.
• Work to boost online traffic and sales through continual site improvements and proactive ideas.

Stock Control:

• Support the stocking-in process for new products, including generating price tickets and ensuring items are stored or displayed correctly.
• Create and update tickets for items as needed for both sales and reserved stock.
• Deliver excellent customer service to every visitor, with a focus on driving sales, repairs, and valuation bookings.
• Build rapport with customers to encourage repeat business and upselling opportunities.
• Help maintain attractive displays and keep cabinets and windows looking their best.
• Remove items from window displays at the end of each day and store them securely.

General Duties:

• Answer phone calls, handle customer enquiries, and direct calls where appropriate.
• Maintain a tidy and secure environment within the store at all times.
• Bring stock in from the safe each morning and secure it again at closing time.
• Support colleagues when needed and work collaboratively as part of the wider team.
• Keep shop areas and stock clean and well-presented at all times.
• Handle confidential information with complete discretion.
• Be prepared to work extra hours on occasion when required.
• Maintain a smart appearance in line with the shop’s professional standards.
• Help improve and streamline processes and systems to enhance shop performance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Retail Luxury Goods and Jewelry

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