ITSM Specialist – NHS Enterprise Service Management

Sfh Tr; Sutton-in-Ashfield; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking an experienced ITSM Administrator to develop, administer and enhance its enterprise ITSM platform. You will collate requirements, configure workflows, and collaborate with service owners, technical specialists and suppliers to deliver secure, efficient ITSM solutions that support patient care.

You will help optimize incident, change, asset, configuration and service request processes, maintain data quality, and provide guidance and

Qualifications

• Degree-level qualification in information technology or related discipline.
• ITIL Foundation certification or equivalent knowledge.
• Experience administering an enterprise ITSM platform and its workflows.

Responsibilities

• Administer and improve ITSM platform workflows, data and integrations.
• Configure dashboards, reports and service catalogues across ITSM disciplines.
• Ensure data quality in CMDB and governance for reliable service delivery.

Skills

ITSM administration

ITIL foundations

SQL

API integrations

Data governance

Education

Degree-level IT qualification

Ivanti/Halo ITSM certification

SQL/Reporting/Automation training

Tools

ManageEngine ServiceDesk Plus

Ivanti

Halo

SQL

Job description

Sherwood Forest Hospitals NHS Foundation Trust is seeking an experienced ITSM Administrator to develop, administer and enhance its enterprise ITSM platform. You will collate requirements, configure workflows, and collaborate with service owners, technical specialists and suppliers to deliver secure, efficient ITSM solutions that support patient care.

You will help optimize incident, change, asset, configuration and service request processes, maintain data quality, and provide guidance and