ITSM Data Analyst: Insights & Dashboards

Synechron; Glasgow; On-site; GBP 42,000 - 65,000; Full time

Job summary

Synechron is seeking an ITSM Data Analyst with 3+ years of experience to join our Technology and Enterprise Services team in the UK. The successful candidate will analyse ITSM data to identify trends, support policy compliance, and enable data-driven decision-making.

You will work with changes, incidents, problems, service requests, CMDB data, and collaborate with cross-functional teams to deliver actionable insights and improve ITSM processes.

Qualifications

• 3+ years of professional experience in data analysis, ITSM analytics, or related field.
• Experience in cleansing, transforming, and interpreting data from multiple sources.
• Ability to translate complex data into actionable business insights.

Responsibilities

• Collect, cleanse, validate, and analyse ITSM data from multiple sources.
• Identify trends and opportunities for process improvement in ITSM.
• Develop dashboards, reports, KPIs, and KRIs for stakeholders.
• Collaborate with Enterprise Architecture, Data Management, and policy teams.

Skills

Data analysis

ITSM analytics

Dashboards

Stakeholder management

SQL

Python

Power BI/Tableau

Tools

SQL

Python

Power BI

Tableau

Job description

Synechron is seeking an ITSM Data Analyst with 3+ years of experience to join our Technology and Enterprise Services team in the UK. The successful candidate will analyse ITSM data to identify trends, support policy compliance, and enable data-driven decision-making.

You will work with changes, incidents, problems, service requests, CMDB data, and collaborate with cross-functional teams to deliver actionable insights and improve ITSM processes.