IT Service Delivery Specialist — Optimize & Elevate ITSM

Technopride Ltd; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Technopride Ltd in the United Kingdom seeks a Service Delivery Analyst to monitor, improve, and report on IT service delivery across internal teams and third-party providers.

You will drive incident resolution, manage escalations, and ensure service performance aligns with SLAs while supporting cybersecurity and continuity documentation. Strong ITSM knowledge and ServiceNow experience are essential.

Qualifications

• Strong knowledge of IT Service Management (ITSM) principles.
• Experience using ITSM tools such as ServiceNow.
• Awareness of cybersecurity standards.
• Excellent communication and stakeholder management skills.

Responsibilities

• Monitor and improve IT service delivery across internal teams and vendors.
• Define service requirements and oversee transitions of new or changed services.
• Prepare service performance reports and ensure SLA compliance.
• Support incident resolution and escalation management.
• Maintain up-to-date compliance and continuity documentation.

Skills

ITSM knowledge

ITIL practices

Stakeholder management

Analytical thinking

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Technopride Ltd in the United Kingdom seeks a Service Delivery Analyst to monitor, improve, and report on IT service delivery across internal teams and third-party providers.

You will drive incident resolution, manage escalations, and ensure service performance aligns with SLAs while supporting cybersecurity and continuity documentation. Strong ITSM knowledge and ServiceNow experience are essential.