ITSM Data & Billing Analytics Analyst

DXC Technology Morocco; Farnborough; On-site; GBP 42,000 - 64,000; Full time

Job summary

DXC Technology is seeking a Business Data Analyst to manage billing cycles, extract and analyse ITSM data, and produce performance reports for governance forums. The role requires strong Excel skills, experience with complex billing, and a focus on data quality and auditability.

The successful candidate will work onsite in Hampshire, liaise with finance and service teams, and contribute to continual process improvements through automation and standardisation.

Qualifications

• Experience in financial accounting, invoicing or billing with auditable reporting.
• Experience producing invoices with fixed and variable charges from multiple data sources.
• Experience extracting, analysing and reporting ITSM/operational data and service performance metrics.
• Ability to maintain traceability from data sources to invoiced outputs and audit-ready evidence.

Responsibilities

• Manage monthly billing cycle for Service Charges and Project Delivery.
• Extract, validate and reconcile charge data from ITSM platforms and asset systems.
• Maintain billing models, calculation methods and supporting evidence.
• Ensure traceability from charging rules to invoice lines for audits.
• Investigate billing discrepancies, analyze variances and resolve queries with evidence.
• Maintain billing calendar and coordinate data submissions to meet deadlines.
• Create MI packs and performance summaries for governance meetings.

Skills

Financial & Billing Experience

Complex Billing Models

ITSM Data Analysis

ITSM Platform Data Extraction

Advanced Spreadsheet Skills

Data Quality & Reconciliation

Governance & Attention to Detail

Stakeholder Management

Education

AAT / CIMA / ACCA

Tools

ServiceNow

BMC Remedy

SAP

Oracle Financials

Power BI

Excel

Power Query

Power Automate

Python

Job description

DXC Technology is seeking a Business Data Analyst to manage billing cycles, extract and analyse ITSM data, and produce performance reports for governance forums. The role requires strong Excel skills, experience with complex billing, and a focus on data quality and auditability.

The successful candidate will work onsite in Hampshire, liaise with finance and service teams, and contribute to continual process improvements through automation and standardisation.