Senior Insight & Analytics Pro - Dashboards & Data Strategy

BT Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP 24/7 for you and 1st

Paid carers leave up to 2 weeks

Maternity, paternity, and adoption ent

Discounted BT products (mobile/broad-

Pension scheme - 5% from you and 10% f

Holiday purchase scheme

Job summary

BT Group is seeking an Insight & Analytics Professional to turn operational data into clear, actionable insight that supports Service teams in making data-driven decisions. You'll develop Qlik dashboards, reporting and insight products, giving stakeholders a clear view of performance against priorities and helping identify trends and opportunities for improvement.

You will collaborate with stakeholders across the business, turning complex data into actionable insights that support governance,

Qualifications

• Strong experience creating dashboards and visualisations that translate data into insight.
• Proficient in SQL, BigQuery and GCP to interrogate data and derive trends.
• Ability to translate analysis into actionable recommendations for non-technical audiences.

Responsibilities

• Develop and enhance Qlik dashboards, visualisations and self-service reporting, turning operational data into clear, actionable insight.
• Produce accurate and timely reporting against KPIs, targets and service objectives.
• Deliver analysis to identify trends, risks, performance drivers and opportunities for improvement.
• Work with data from GCP, MMP and other Service systems, ensuring outputs are reliable and relevant.
• Partner with stakeholders to translate reporting needs into dashboards and analytics solutions.
• Use data to support better decision-making and customer outcomes.
• Drive continuous improvement across reporting and analytics, exploring automation and simplification.

Skills

Data Visualization

Data Analysis

Insight Generation

Tools

Qlik

Tableau

SQL

BigQuery

GCP

Job description

BT Group is seeking an Insight & Analytics Professional to turn operational data into clear, actionable insight that supports Service teams in making data-driven decisions. You'll develop Qlik dashboards, reporting and insight products, giving stakeholders a clear view of performance against priorities and helping identify trends and opportunities for improvement.

You will collaborate with stakeholders across the business, turning complex data into actionable insights that support governance,