Remote Italian-Speaking Strategic CSM (Europe)

Jobgether; United Kingdom; Remote; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Equity program

Remote work

Benefits package

Career development

AI solutions

International collaboration

Professional impact

Competitive salary

Job summary

Jobgether is seeking a Strategic Customer Success Manager – Italian Speaking, based in the United Kingdom, to manage a portfolio of enterprise accounts across Europe. You will act as a trusted advisor, driving onboarding, adoption, retention and growth for AI-powered video solutions.

You will partner with Sales and cross-functional teams, foster executive relationships, monitor KPIs, forecast risks, and identify expansion opportunities while delivering measurable ROI.

Qualifications

• Experience in customer success management for enterprise SaaS.
• Portfolio management of enterprise customers with KPI ownership.
• Onboarding, adoption, retention, and expansion responsibilities.
• Fluency in Italian and English; comfortable in cross-functional discussions.

Responsibilities

• Manage a portfolio of strategic enterprise accounts across Europe, focusing on Italian-speaking customers.
• Build trusted advisor relationships and demonstrate measurable value to customers.
• Lead onboarding and implementation to drive product adoption.
• Collaborate with Sales to identify expansion opportunities and drive account growth.
• Engage with stakeholders at all levels, from users to C-suite, to ensure objectives are met.
• Provide regular business reviews and insights to demonstrate ROI and value.

Skills

Customer Success

Account Management

Relationship Building

B2B SaaS

Stakeholder Management

Onboarding

Forecasting

Fluent Italian

Italian & English

Job description

Jobgether is seeking a Strategic Customer Success Manager – Italian Speaking, based in the United Kingdom, to manage a portfolio of enterprise accounts across Europe. You will act as a trusted advisor, driving onboarding, adoption, retention and growth for AI-powered video solutions.

You will partner with Sales and cross-functional teams, foster executive relationships, monitor KPIs, forecast risks, and identify expansion opportunities while delivering measurable ROI.