Italian-Speaking MSP Channel Manager

ConnectWise; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

ConnectWise in London is seeking a Channel Account Manager to manage, grow and retain a portfolio of MSP partners in the designated region. The role focuses on driving recurring revenue growth and expanding technology adoption through cross-sell and upsell with key decision-makers.

You will handle a book of 50–200 MSP accounts, lead contract negotiations and the full sales cycle, and collaborate with Marketing, Customer Success, Sales Engineering, and Product teams to close deals that meet

Qualifications

• Knowledge of MSP/TSP business models and partner ecosystems.
• Proven ability in consultative selling and closing complex deals.
• Experience building and managing partner relationships at C-level.

Responsibilities

• Manage a named book of 50–200 MSP partners across the region.
• Identify cross-sell and upsell opportunities within the portfolio.
• Lead the full sales cycle: negotiations, terms, discounts, and implementation.
• Develop account plans for strategic partners and underperformers.
• Maintain accurate CRM records, forecasts, and pipeline reviews.
• Collaborate with Marketing, Customer Success, Sales Engineering and Product teams.

Skills

MSP knowledge

Consultative selling

Cross-selling & upselling

Opportunity identification

Project management

Outbound cold calls

Tools

CRM software

Job description

ConnectWise in London is seeking a Channel Account Manager to manage, grow and retain a portfolio of MSP partners in the designated region. The role focuses on driving recurring revenue growth and expanding technology adoption through cross-sell and upsell with key decision-makers.

You will handle a book of 50–200 MSP accounts, lead contract negotiations and the full sales cycle, and collaborate with Marketing, Customer Success, Sales Engineering, and Product teams to close deals that meet