IT Workplace Support Analyst

SEFE Energy UK; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading energy company, SEFE Energy UK, seeks a Workplace Analyst to manage IT technologies and support end-user services. Responsibilities include troubleshooting, hardware and software management, and incident resolution. This role offers competitive benefits and opportunities for career growth in a diverse and inclusive workplace.

Benefits

Bonus earning potential

Non-contributory pension with 10% employer contribution

25 days holiday plus bank holidays

Flexible benefits options

Medical and dental insurance (family cover)

Qualifications

• Broad exposure to IT operations and services.
• Experience in multiple IT functions.
• Strong interpersonal and collaboration skills.

Responsibilities

• Resolve incidents and service requests related to workplace technologies.
• Support installation and configuration of workplace IT devices.
• Analyze recurring incidents or issues.

Skills

Knowledge of ISO 20000

Knowledge of ISO 27001

ITIL standards

Interpersonal skills

Collaboration skills

Education

ITIL Certification

Comp TIA A+

Microsoft Certified: Modern Desktop Administrator

Job description

The Workplace Analyst is responsible for ensuring the efficient operation of workplace IT technologies by providing end-user support.

IN SHORT

The Workplace Analyst is responsible for ensuring the efficient operation of workplace IT technologies by providing end-user support, managing hardware and software installations, and performing troubleshooting and maintenance. They work with Apps Teams and Infra Teams to resolve end-user issues and ensure all workplace devices and systems function optimally to support business operations.

WHAT YOU WILL DO

• Incident and Problem Management: Resolve incidents and service requests related to workplace technologies within established SLAs.
• Service Request Management: Process end-user service requests related to workplace services, including software installations, equipment setup, access permissions, and other support needs.
• Workplace Equipment & Environment Support: Support the installation, configuration, routine health checks, and decommissioning of workplace IT devices (desktop, laptop, phones, meeting room equipment, video conferencing, printers, etc.).
• Incident & Problem Analysis: Analyse recurring incidents or issues, conducting root cause analysis to identify underlying problems related to workplace services.
• Vendor & Service Desk Collaboration: Work with vendors and other IT teams, including Apps Teams and Infra Teams, to ensure the effective delivery of workplace services, monitor performance, and address any service-related issues.
• User Experience Improvement: Gather feedback from employees to identify areas for improvement in workplace technology.

WHAT YOU WILL BRING

Professional Experience

• Broad exposure to IT operations and services, with experience in multiple IT functions (e.g., Architecture, Application Delivery, Project Management, Service Management, Database Management).
• Strong interpersonal and collaboration skills with internal and external stakeholders.

Skills and Competencies

• Knowledge of ISO 20000 and ISO 27001, ITIL standards.
• ITIL, Comp TIA A+, Microsoft Certified: Modern Desktop Administrator or relevant certifications.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

Securing energy – now and for the future.

OUR BENEFITS

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance
• medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.