It Technician - Successful School In Ipswich, Suffolk

Marchant Recruitment; Ipswich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Training and professional development

Career progression opportunities

Modern office environment

Company social events

Job summary

Successful School in Ipswich, Suffolk is seeking an IT Support Technician to join the technical team. You will provide 1st and 2nd line IT support to staff and pupils, ensuring reliable access to technology for teaching and daily operations.

Responsibilities include troubleshooting Windows, Microsoft 365 and classroom tech, resolving basic networking issues, installing and maintaining PCs, printers and AV equipment, and supporting IT projects.

Qualifications

• 2+ years of experience in an IT support role.
• Good knowledge of Windows and Microsoft 365.
• Understanding of basic networking.

Responsibilities

• Providing 1st and 2nd line IT support to staff and pupils.
• Troubleshooting Windows, Microsoft 365 and classroom technology.
• Resolving basic networking and connectivity issues.
• Installing, configuring and maintaining PCs, laptops, printers and other IT equipment.
• Supporting interactive whiteboards and other classroom technologies.
• Assisting with IT projects, upgrades and equipment deployments.
• Managing user accounts, permissions and basic Active Directory tasks.
• Supporting software applications used across the school.
• Monitoring and resolving hardware and software faults.
• Working closely with teachers, support staff and the wider IT team.

Skills

IT Support

Windows

Microsoft 365

Networking

Troubleshooting

Communication

Teamwork

Driving Licence

Job description

We are working with an established and growing Managed Service Provider (MSP) is looking for an IT Support Technician to join its technical team in Ipswich.

The Role

You will provide IT support across the school, ensuring staff and pupils have reliable access to the technology they need for teaching, learning and day-to-day operations.

Your responsibilities will include:

• Providing 1st and 2nd line IT support to staff and pupils
• Troubleshooting Windows, Microsoft 365 and classroom technology
• Resolving basic networking and connectivity issues
• Installing, configuring and maintaining PCs, laptops, printers and other IT equipment
• Supporting interactive whiteboards and other classroom technologies
• Assisting with IT projects, upgrades and equipment deployments
• Managing user accounts, permissions and basic Active Directory tasks
• Supporting software applications used across the school
• Monitoring and resolving hardware and software faults
• Working closely with teachers, support staff and the wider IT team

About You

• 2+ years' experience in an IT support role
• Good knowledge of Windows and Microsoft 365
• An understanding of basic networking
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• A proactive approach and willingness to learn
• The ability to work independently and as part of a team
• A patient and approachable manner when supporting non-technical users

Full UK driving licence and access to your own vehicle are essential, as occasional travel to customer sites across Suffolk is required.

What's on Offer?

• Free on-site parking
• Modern office environment
• Company social events
• Training and professional development
• Genuine career progression opportunities

IT Technician - Successful School in Ipswich, Suffolk Ipswich, England, United Kingdom