IT Technician - Education

PLANET RECRUITMENT SERVICES LTD; Burnham; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Car scheme

Cycle scheme

Eye care scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Job summary

PLANET RECRUITMENT SERVICES LTD is seeking an ICT Consultant - 2nd Line to support a primary school, ensuring IT hardware and software across multiple sites operate smoothly. You will liaise between the school and client, keeping stakeholders informed about product and service offerings and managing customer accounts.

The role requires a proactive, customer-focused approach, with strong communication and organisational skills.

Qualifications

• 2+ years' experience in ICT Technician/2nd line support in education sector (preferred).
• Strong customer service and troubleshooting skills.
• Solid technical background with ability to work independently and as part of a team.

Responsibilities

• Resolve and manage technical issues affecting school ICT operations with robust solutions.
• Support Google Workspace for Education and related services.
• Install or repair computers with standard software and networking tools; diagnose problems.
• Respond to desktop, network and peripheral issues across school sites and equipment.

Job description

Role: ICT Consultant - 2 Line

Location: Burnham

Salary: £28,000 - £32,000

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Role summary:

This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service.

Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.

Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2 line in the education sector although not essential.

You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities include:

• Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
• Google Chrome Workspace and experience needed
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

Planet Recruitment is an Equal Opportunities Employer.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.