IT Technician - 2nd Line | AV & MS 365

University of Buckingham; Buckingham; On-site; GBP 24,000 - 29,000; Full time

Job summary

The University of Buckingham is seeking an IT Technician to join a small, close-working IT team in a hands-on second-line support role. You will support Microsoft 365, Active Directory/Entra ID, diagnose incidents, and take ownership through resolution or escalation.

You will also help maintain the AV setup and classroom tech across teaching and meeting spaces. We value proactive, curious team players who communicate clearly with students and staff and are keen to learn.

Qualifications

• Experience in IT support and strong technical foundations.
• Confident troubleshooting of client operating systems.
• Experience with enterprise tech such as Active Directory or Entra ID and Microsoft 365.
• Familiarity with IT service desks or ticketing systems and AV is useful.
• Experience supporting Microsoft Teams Rooms and wider AV equipment.
• Good people skills and willingness to learn.

Responsibilities

• Provide technical support to the university community, investigate incidents and requests, and own issues through to resolution or escalation.
• Support Microsoft 365 environment, Active Directory/Entra ID, and troubleshoot software, hardware and connectivity issues.
• Help support AV environment including Microsoft Teams Rooms and Yealink equipment across teaching, meeting and office spaces.
• Understand user goals, ask the right questions, and use technology to deliver practical solutions.

Skills

IT support experience

Microsoft 365

Active Directory

Entra ID

AV systems

Microsoft Teams Rooms

Ticketing systems

Communication skills

Willing to learn

Tools

Microsoft 365 Admin Center

Entra ID Console

Active Directory

Job description

The University of Buckingham is seeking an IT Technician to join a small, close-working IT team in a hands-on second-line support role. You will support Microsoft 365, Active Directory/Entra ID, diagnose incidents, and take ownership through resolution or escalation.

You will also help maintain the AV setup and classroom tech across teaching and meeting spaces. We value proactive, curious team players who communicate clearly with students and staff and are keen to learn.