IT Technician – 1st/2nd Line Support, On-Call

CTDI UK

Glenrothes

On-site

GBP 26,000 - 38,000

Full time

14 days+

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Job summary

CTDI UK in Glenrothes is seeking an adaptable IT support specialist to cover 1st-3rd line support across hardware, software and networking. The role involves hands-on problem solving, documentation, and contributing to security and backup routines.

You will install, configure and maintain hardware, software, operating systems and printers, with a focus on Windows environments and Microsoft 365. On-call duties may be required to respond to business needs outside standard hours.

Qualifications

Experience delivering 1st to 3rd line IT support.
Good knowledge of Windows environments.
Experience with Microsoft 365.
Ability to install, configure and maintain hardware, software, OS, and printers.
Strong documentation skills.
On-call support availability.

Responsibilities

Provide 1st-3rd line IT support for hardware, software, networking and desktops.
Create, maintain and update documentation.
Install, configure, and maintain hardware, software, operating systems, and printers.
Ensure security is priority by installing antivirus software, configure firewalls, and perform routine data backups to prevent information loss.
Support various departmental and business projects.
Tracking and carrying out proactive and routine maintenance tasks on IT assets.
On call, out of hours support, may be required dependant on the immediate business need.