IT Technician

CTDI UK; Glenrothes; On-site; GBP 26,000 - 38,000; Full time

Job summary

CTDI UK in Glenrothes is seeking an adaptable IT support specialist to cover 1st-3rd line support across hardware, software and networking. The role involves hands-on problem solving, documentation, and contributing to security and backup routines.

You will install, configure and maintain hardware, software, operating systems and printers, with a focus on Windows environments and Microsoft 365. On-call duties may be required to respond to business needs outside standard hours.

Qualifications

• Experience delivering 1st to 3rd line IT support.
• Good knowledge of Windows environments.
• Experience with Microsoft 365.
• Ability to install, configure and maintain hardware, software, OS, and printers.
• Strong documentation skills.
• On-call support availability.

Responsibilities

• Provide 1st-3rd line IT support for hardware, software, networking and desktops.
• Create, maintain and update documentation.
• Install, configure, and maintain hardware, software, operating systems, and printers.
• Ensure security is priority by installing antivirus software, configure firewalls, and perform routine data backups to prevent information loss.
• Support various departmental and business projects.
• Tracking and carrying out proactive and routine maintenance tasks on IT assets.
• On call, out of hours support, may be required dependant on the immediate business need.

Skills

IT support

Windows environments

Microsoft 365

Hardware

Software

Networking

Tools

Antivirus software

Firewalls

Printers

Operating systems

Job description

CTDI is a full service, global engineering, repair and logistics Company providing best cost solutions to many of the worlds’ premier brands. We support the entire product life cycle, from original design input, pre-sales testing, local customisation and configuration through to our field support activities that include technical assistance as well as product repair, replacement and refurbishment programs.

The Role

Our team in Glenrothes is looking for an individual who can provide support to the site covering a variety of IT skillset including hardware, software and networking whether in person or using remote access tools.

Your day to day will never look the same but may include:

• 1st, 2nd and occasional 3rd line IT hardware, software, networking and desktop support for all users.
• Creating, maintaining and updating documentation.
• Install, configure, and maintain hardware, software, operating systems, and printers.
• Ensuring security is priority by installing antivirus software, configure firewalls, and perform routine data backups to prevent information loss.
• Supporting various departmental and business projects.
• Tracking and carrying out proactive and routine maintenance tasks on IT assets.
• On call, out of hours support, may be required dependant on the immediate business need.

We are looking for someone who has worked in a fast paced operation where no 2 days are the same. Having the skills and ability to problem solve which leads to problem resolution and root cause analysis is key. Having a good working knowledge of Windows environments and Microsoft 365 would be advantageous.

As an equal opportunities employer, CTDI UK is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join CTDI UK.