IT Technician

Partingtons; Thornton; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Birthday Treat – Additional day annual

Wellness programmes

Loyalty leave

Bonus schemes

1 in 6 weekends not rostered

Ongoing training and development

Refer a friend and Great Ideas schemes

Use of leisure facilities across the P

Discounted food

Employee discount off holidays with/

Employee discount at Walterz

Employee discount – Local Attractions

Job summary

Partingtons is seeking a dedicated IT Support Technician for its Head Office, relocating from Thornton to Staining this year. This full-time permanent role provides high-quality technical support across all locations for staff and stakeholders.

You will troubleshoot hardware and software, log support activity, administer Active Directory/Group Policy, assist with IT projects, and ensure documentation is accurate. A proactive team player with excellent communication is essential.

Responsibilities

• Undertake trouble shooting on both hardware and software across all locations.
• Diagnose and resolve technical issues, escalating to the IT Manager when appropriate.
• Provide an efficient and support service via telephone, email or remote control to non-IT team members across all elements and all levels of the Company.
• Log all support activity via the helpdesk call logging service.
• Ensure documentation relating to support or project work undertaken is accurate and timely.
• Administer and configure the Active Directory and Group Policy.
• Undertake small to medium sized IT projects under the direction of the IT Lead.
• Carry out daily checks on Partingtons IT infrastructure.
• Wi‑Fi codes – creation, update and radius server updates
• Teams maintenance and creation
• Organise the repair of faulty equipment within budgetary limits
• Undertake inventory of IT stock
• Deliver, transport and install hardware / equipment across all locations.
• Provide 1st and 2nd line support across all locations.
• Configure and deploy routers and switches on remote locations.
• Participate in the IT team roster which provides the appropriate level of out of hours cover is provided.
• Perform morning checks on the Spam/Quarantined Emails and CCTV Systems across all Parks
• Take ownership of all 1st/2nd and 3rd Line Support issues created

Job description

Head Office (relocating from Thornton to Staining this year)
Full-Time Permanent
TBC
Permanent

Reporting to the IT Lead, this role is responsible for the provision of high-quality technical support across all locations for all stakeholders.

Key Responsibilities

• Undertake trouble shooting on both hardware and software across all locations.
• Diagnose and resolve technical issues, escalating to the IT Manager when appropriate.
• Provide an efficient and support service via telephone, email or remote control to non-IT team members across all elements and all levels of the Company.
• Log all support activity via the helpdesk call logging service.
• Ensure documentation relating to support or project work undertaken is accurate and timely.
• Administer and configure the Active Directory and Group Policy.
• Undertake small to medium sized IT projects under the direction of the IT Lead.

Carry out daily checks on Partingtons IT infrastructure.

Wi‑Fi codes – creation, update and radius server updates

• Teams maintenance and creation
• Organise the repair of faulty equipment within budgetary limits
• Undertake inventory of IT stock
• Deliver, transport and install hardware / equipment across all locations.
• Provide 1st and 2nd line support across all locations.

Configure and deploy routers and switches on remote locations.

Participate in the IT team roster which provides the appropriate level of out of hours cover is provided.

• Perform morning checks on the Spam/Quarantined Emails and CCTV Systems across all Parks
• Take ownership of all 1st/2nd and 3rd Line Support issues created

Benefits include:

Birthday Treat – Additional day annual leave

Wellness programmes

Loyalty leave

Bonus schemes

1 in 6 weekends not rostered (if applicable) / where possible

Ongoing training and development

Refer a friend and Great Ideas schemes

Use of leisure facilities across the Parks

Discounted food

Employee discount off holidays with the Partington Group

Employee discount at Walterz Entertainment Hub

Employee discount – Local Attractions Discount Scheme