IT Technician

Dechra Pharmaceuticals PLC; Skipton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Modern working environment/equipment

Plenty of training and developmentoppt

25 days annual leave + Bank holidays

8% Employer Pension Contribution

Healthcare Cash Plan

Discounted Gym Membership

Free access to Headspace App (mental-w

Employee Assistance Programme

On-site parking

Option to buy a week's holiday each

Job summary

Dechra Pharmaceuticals PLC in Skipton is seeking an IT Technician to join a vibrant IT function. You will maintain the help desk, support end users in person, on the phone and by email, and work with Group IT to implement and maintain a broad range of technology solutions.

The role requires 2+ years of experience or relevant education with exposure to Microsoft 365. A customer-focused approach and the ability to explain technical concepts to non-technical users are essential.

Qualifications

• 2+ years IT helpdesk experience in a busy environment.
• Experience with Microsoft 365 in a support role.
• Strong customer service and ability to explain technical concepts.
• Occasional weekend/evening work may be required.
• Good knowledge of Windows 10/11 and Microsoft Office.

Responsibilities

• Maintain the help desk and resolve IT inquiries promptly.
• Support internal end users in person, over the phone and via email.
• Work with Group IT colleagues to implement and maintain a broad range of solutions.
• Handle asset management and SLAs with external vendors.
• Prepare incident reports and track issues and improvements.

Skills

Windows environments

Office 365 Admin

AD

DNS/DHCP

IT hardware & networking

VOIP / VMware management

Customer service

Communication skills

Education

A-level IT / BTEC Level 3 in IT

Tools

Exchange Admin

VMware

Active Directory management

Job description

IT Technician

Job Introduction

Dechra are an established, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high-quality products exclusively for veterinarians worldwide. It's a great time to join our modern Skipton facility as further investment for the Skipton site means that we're in an exciting period of positive change for the business.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.

So, what's the role?

This is an exciting opportunity to join a vibrant and driven IT function where you can apply your passion for IT and problem-solving within a digital environment. Whilst you'll be responsible for primarily supporting our Skipton site, the Dechra Group IT team also supports other sites in similar time zones and resolves incidents remotely for Dechra Employees.

You'll be responsible for maintaining the help desk, supporting various internal end users in person, over the phone and via email to resolve inquiries and support tickets promptly. Reporting to the regional IT Manager, you'll work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions.

So, whether you're assisting a manager within production on site at Skipton, a sales professional on the go or a key stakeholder, we'll look to you to offer the same high level of professionalism and technical expertise to all our internal customers.

Other responsibilities include:

• Creation and maintenance of Active Directory 365 admin, Exchange admin with mailbox creations
• Building and maintaining computer hardware for IT & OT functions
• Maintain all information relating to devices, systems & user information as part of the Asset Management solution
• Work with external vendors to ensure adherence to IT standards and service level agreements (SLAs)
• Prepare incident reports to track issues, solutions, and areas for improvement

What do you need to bring to the table?

Whether you're a seasoned professional with 2+ years' experience working within a business or recently completed education with some exposure to using Microsoft 365 in a supporting function, this opportunity will allow you to add value to our team and learn something new along the way.

Having the technical know-how will let you hit the ground running, but just as importantly, customer service is key for this role. We welcome individuals who can confidently communicate to a wide range of customers and demonstrate a natural ability to explain technical concepts to non-technical users.

It's quite rare, but from time to time we occasionally ask that our team be open to participating in weekend/evening work for out-of-hours maintenance tasks.

The following additional skills and experience will stand you in good stead:

• Knowledge of helpdesk systems/support desk systems
• Well-rounded understanding of Windows environments, Windows 10/11 and the Microsoft suite
• Experience of working within a high-performing, SLA driven IT service and support environment
• Experience of Office 365 Admin
• Intermediate knowledge of AD/DNS/DHCP
• Intermediate knowledge of IT hardware and networking
• VOIP / VMware Management
• A-level (BTEC Level 3) in an IT course

So, what's in it for you?

An opportunity to join a well-established and vibrant team where you can raise the bar and push your potential. Take pride in supporting others across the business, allowing them to work effectively day-to-day, ultimately working towards the same goal. We expect you to grow in line with our company values while you contribute to the IT supporting function.

We encourage a proactive approach to self-development and always welcome fresh ideas/perspectives. Our team operates across a flexible structure and working routine, which gives opportunity to learn and progress across the IT function. You'll have exposure to a variety of different systems across 1st line/2nd line support, system administration and cloud support.

You'll be offered a competitive salary in addition to;

• Modern working environment/equipment
• Plenty of training and development opportunities
• 25 days annual leave + Bank holidays
• Option to buy a week's holiday each year
• 8% Employer Pension Contribution
• Healthcare Cash Plan
• Discounted Gym Membership
• Free access to Headspace App (mental wellbeing)
• Employee Assistance Programme
• On-site parking

Dechra is a workplace where you're valued for the contribution you make and where you can grow and develop by being entirely yourself! You can find out more about Dechra at: dechra.co.uk