IT Technician

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company, HBSUK, is seeking an IT Technician to support the Senior IT Technician in Newcastle upon Tyne. The role involves overseeing IT tasks, providing technical assistance, and maintaining IT infrastructure. Candidates should have strong experience with Microsoft applications, IT support, and relevant qualifications. HBSUK values diversity and is an equal-opportunity employer.

Qualifications

• Proven experience in an IT role required.
• Ability to manage third party supplier relations.
• Knowledge of ISO 27001, DPA, GDPR.

Responsibilities

• Provide technical support for the Serenova telephony system.
• Administer the Jira ticketing system to improve efficiency.
• Support compliance with ISO27001 and ITIL best practices.

Skills

Microsoft applications

IT support

Cloud solutions

IT security knowledge

Project management

Education

Microsoft certifications

Understanding of network devices

Tools

Qualys

Jira

Microsoft 365

Entra ID

Autopilot

Intune

Job description

Social network you want to login/join with:

IT Technician, newcastle-upon-tyne, tyne and wear

col-narrow-left

Client:

HBSUK

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Supporting the Senior IT Technician in overseeing the external IT team. Performing daily IT administrative tasks, offering technical assistance to employees, and instructing staff on the latest IT systems. Aiding in the maintenance of the company’s IT infrastructure to adhere to highest of industry standards, actively contributing to future enhancements, and recommending innovative IT solutions to enhance business operations.

To be considered for the the role you will require the following:

EDUCATION, QUALIFICATION AND TRAINING

• Understanding of all Microsoft applications, especially O365, Entra and SharePoint
• Desktop device management and training (acquiring new devices, set-up and support)

EXPERIENCE

• Good level of proven experience within an IT role
• Experience using MS Autopilot, Intune, Purview & Defender
• Patch management
• Spam filter management and configuration

KNOWLEDGE AND SKILLS

• Ability to manage and create effective relationships with third party suppliers

OTHER JOB RELATED REQUIREMENTS

• Ability to create technical documentation and manuals.

EDUCATION, QUALIFICATION AND TRAINING

• Any Microsoft based qualifications
• An understanding of network devices and systems management (incl. Cisco Umbrella & Mimecast)
• Experience building complex Atlassian projects

EXPERIENCE

• Healthcare IT environment experience
• Experience in IT security testing
• Experience using Qualys

KNOWLEDGE AND SKILLS

• A good understanding of ISO 27001, DPA and GDPR

Within this position, you will mainly be;

• Providing technical support and cover for the Serenova telephony system
• Administering and enhancing the Jira ticketing system to improve efficiency
• Managing IT assets, including tracking, replacements, and lifecycle management
• Overseeing NHS.net email aliases, including user setup and removal
• Supporting the organisations compliance with ISO27001 and ITIL best practice and provide assistance to internal and external audits such as Cyber Essentials/Plus.
• Supporting and contributing to the company’s information security by following established polices and procedures, supporting the protection of its systems and information by promptly reporting observed risks and incidents and promoting a culture of cyber awareness and vigilance.
• Assisting with the administration and maintenance of Microsoft 365, Entra ID, Autopilot, Intune, and Defender
• Setting up and managing user accounts, permissions, passwords, and access groups
• Supporting the management of cloud and data storage solutions, primarily SharePoint and OneDrive
• Creating, maintaining, and optimising SharePoint sites, implementing new features to benefit the business
• Collaborating with external IT providers to monitor IT assets and drive continuous improvement
• Managing hardware and software across multiple platforms, including licensing compliance
• Installing and configuring new hardware and software (e.g. workstations, printers, etc.)
• Contributing to IT strategy by identifying improvements and recommending solutions to business challenges
• Involved in the implementation of new software solutions, from initial evaluation through to deployment and support
• Enhancing and optimising existing software systems to improve usability, performance, and alignment with business needs
• Performing remote diagnostics and troubleshooting of technical issues
• Logging and resolving support requests, escalating to third-party providers such as Microsoft when necessary

Our Commitment to you

We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.