IT technician

TechNET IT; London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading company in the education sector is looking for a proactive 2nd Line IT Engineer to join their growing IT team. This role involves providing hands-on support for users and managing IT services using tools such as Google Workspace and Jamf Pro. Ideal candidates will have experience in multi-site or educational environments and strong troubleshooting skills.

Qualifications

• Proven experience in a 2nd line IT support or infrastructure role.
• Hands-on experience with Google Workspace (admin side) and Jamf Pro.
• Excellent communication and user-facing skills.

Responsibilities

• Provide 2nd line support for users across hardware, software, and network issues.
• Manage and maintain systems including Google Workspace, Jamf Pro, and Microsoft Intune.
• Support and configure MDM solutions for MacOS/iOS and Windows devices.

Skills

Troubleshooting

Technical support

Communication

Education

IT certifications (e.g. CompTIA, Google Certified, Microsoft)

Tools

Google Workspace

Jamf Pro

Microsoft Intune

Azure AD

Job description

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United Kingdom - London
Posted: 09/05/2025

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United Kingdom - London
Posted: 09/05/2025

Salary: £35K to £38K per Year
ID: 35954_BH

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🚀 2nd Line IT Engineer - Education Sector | Google Cloud & Jamf Focus

📠Location: Essex | Hybrid / On-Site
💼 Salary: £35,000 - £38,000 per annum

Are you a proactive and experienced 2nd Line IT Engineer looking to step up in a fast-paced, purpose-driven environment? We're seeking a hands-on IT professional with a strong background in end-user support, device management, and cloud infrastructure—particularly Google Workspace and Jamf Pro—to play a vital role in the day-to-day support and development of IT services across a growing educational organisation.

You'll work as part of a dedicated IT team, helping to support users across multiple sites, while contributing to continuous improvement, digital safeguarding, and strategic IT projects.

🔧 Key Responsibilities:

Provide 2nd line support for users across hardware, software, and network issues

Take ownership of escalated tickets and complex support cases, ensuring timely resolution

Manage and maintain systems including Google Workspace, Jamf Pro, Microsoft Intune, and Azure AD

Support and configure mobile device management (MDM) solutions for MacOS/iOS and Windows devices

Assist in delivering IT projects and digital transformation initiatives

Monitor and maintain security protocols, safeguarding user data and ensuring compliance

Work closely with teaching, support, and leadership staff to ensure IT meets user needs

Liaise with 3rd party vendors and escalate issues where appropriate

Document processes and contribute to knowledge-sharing within the IT team

✅ Requirements:

Proven experience in a 2nd line IT support or infrastructure role

Hands-on experience with Google Workspace (admin side) and Jamf Pro

Good knowledge of Intune, Azure AD, and endpoint security

Strong troubleshooting and technical support skills across macOS, Windows, and ChromeOS

Familiarity with network management, including switching, Wi-Fi, and basic firewall principles

Excellent communication and user-facing skills

Experience supporting users in educational or multi-site environments

Ability to work independently, manage workload, and prioritise effectively

Understanding of safeguarding and data protection responsibilities

🌟 Desirable:

Experience working with Arbor MIS or other school systems

IT certifications (e.g. CompTIA, Google Certified, Microsoft)

Familiarity with project/change management methodologies

Previous work in a special educational needs (SEN) environment

Experience assisting with procurement, asset management, or vendor relationships

UK driving licence and willingness to travel locally or support out-of-hours on occasion

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IT technician