IT Technician

hackajob; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

hackajob collaborates with the Premier League, seeking two IT Technicians for a hybrid support role. The position requires expertise in troubleshooting, managing IT resources, and maintaining user accounts with a strong emphasis on communication skills. Ideal candidates will have a solid background in service roles and the ability to work efficiently under pressure.

Qualifications

• Proven experience in a similar IT role.
• Support experience for Windows 10 and Mac desktops.
• Proficiency with Office 365 and Office Suite.

Responsibilities

• Providing local IT support to staff at the Premier League London Office.
• Diagnosing and troubleshooting incidents within SLA targets.
• Supporting and maintaining laptops and mobile devices.

Skills

Problem-solving

Communication

Troubleshooting

Relationship-building

Tools

Office 365

Microsoft Active Directory

Intune

Job description

hackajob is collaborating with Premier League to connect them with exceptional tech professionals for this role.

The Premier League’s IT Team is looking for two IT Technicians with first and second line support experience. The role involves working within the Service Desk team to provide IT support to both The Premier League and PGMOL, ensuring all support expectations are exceeded and staff remain as IT efficient as possible. The ideal candidates will have excellent IT skills and a strong background in a service role.

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities, and partners in the UK and across the globe. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere, and is available to watch in over 900 million homes in 189 countries.

We have a wide range of responsibilities, including organizing the competition and its Handbook, managing centralized broadcast and commercial rights, supporting youth development, protecting intellectual property, supporting the wider game and community programs, undertaking international development work, and liaising with governing bodies and other leagues.

Our hybrid working model allows some flexibility, offering the chance to work from home one day each week. Staff are encouraged to attend the office or site visits as per company policy, with line managers overseeing time management based on work and team needs.

The role

Duties Include But Are Not Limited To:

• Providing local IT support to staff at the Premier League London Office, as well as remote support for other offices
• Diagnosing and troubleshooting incidents within SLA targets
• Supporting and maintaining laptops and mobile devices
• Office 365 administration
• User account and domain management
• Maintaining software and hardware inventories
• Assisting in IT projects
• Managing printers, photocopiers, and onsite Audio-Visual equipment
• Producing and improving the IT Knowledge Base
• Maintaining assets in the CMDB system

Requirements for the role

Individual Should Have:

• Proven experience in a similar IT role
• Support experience for Windows 10 and Mac desktops
• Proficiency with Office 365 and Office Suite
• Experience with Microsoft Active Directory
• Intune administration skills
• Troubleshooting hardware and software issues
• Problem-solving skills and ability to work under pressure
• Good communication skills and understanding of IT concerns
• Knowledge of IT Service Management tools
• Strong relationship-building skills and logical problem-solving approach