IT Technician

Eurobase People; South Ribble; On-site; GBP 22,000 - 30,000; Full time

Job summary

Eurobase People is seeking an IT Engineer to manage incidents, support Level 3 tech teams, and resolve hardware/network issues. The role involves installing and configuring software/hardware, maintaining SLA targets, and delivering project tasks across locations within the UK.

Candidates should have strong Windows experience, familiarity with SCCM/AD, ITSM tools like ServiceNow, and a valid UK driving license.

Qualifications

• Knowledge of Windows 10/11 build, configuration and registry settings.
• Proficiency in Microsoft Office.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory.
• Networking knowledge: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, VPN.
• Microsoft Exchange and Outlook configuration knowledge.
• Peripherals knowledge: printers, displays, docking stations, cameras.
• Familiarity with ITSM software (ServiceNow).
• Excellent customer interface and service skills.
• Willingness to travel to hub/spoke locations with an onsite van.
• SC Clearance must be held and active.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within allocated timeframes.
• Undertake Project Tasks supporting internal and external Project Managers.
• Handle Non Standard Requests tasks to agreed timescales.
• Coordinate with Level 3 teams to highlight major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS knowledge

IT service models

Customer interface

Travel readiness

Driving license

SC Clearance

Tools

SCCM

Active Directory

ServiceNow

MS Outlook

Job description

Start/End dates

01/12/2026 - 03/05/2027

Pay Grade/Rate

UMB - £19.33

Location

Samlesbury, Balderstone, BB2 7LF

Job Description

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

Your skills and experience

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License.

UK drivers licence required as the engineer will be required to support Hub and Spoke locations. Travel to alternate locations will be provisioned via onsite van.

• SC Clearance held

Additional Comments (Clearances, special conditions, Briefing call notes etc.)

• SC Clearance must be held and active, currently manager will not take clearable candidates.