IT Technician

Core-Asset Consulting Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting firm is seeking an IT Technician to enhance their support team in Newcastle. This role focuses on providing user support, troubleshooting various IT issues, and ensuring operational continuity. Ideal candidates will have a strong background in IT support, excellent communication skills, and a willingness to assist across different levels within the organization.

Benefits

Highly competitive salary

Wider benefits package

Qualifications

• Proven IT support experience in a similar role.
• Driver's license required.
• Experience with Windows and MacOS user support.

Responsibilities

• Provide user support for various operating systems.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions.

Skills

IT support experience

Interpersonal skills

Communication

Team player

Flexible approach

Enthusiastic attitude

Self-motivated

Tools

Active Directory

Microsoft 365

VMware

Sophos Enterprise Console

PowerShell

Job description

Our market leading client is seeking an IT Technician to join their growing team based in Newcastle. This 2nd line role is an excellent opportunity for someone with IT support experience in a similar role, including user support, troubleshooting issues, and supporting the business at different levels.

Skills/Experience:

• IT support experience in a similar role
• Driver's licence
• Excellent interpersonal skills and effective communication with a wide range of customers
• Strong team-player
• Flexible approach and enthusiastic attitude
• Committed and self-motivated

Core Responsibilities:

• User Support (Windows 10/11, MacOS, iOS, Android):
• Creating/removing user accounts and managing access permissions via Active Directory, Exchange, and Microsoft 365
• Troubleshooting issues for Head Office & remote colleagues, including printers, software, hardware, and network connectivity
• Supporting meeting room A/V equipment and users
• Rebuilding and procuring laptops
• Installing job-specific programs (e.g., Sage, MS Visio)
• Coordinating with third-party providers
• Managing remote VPN access and 2FA
• Supporting BYOD applications
• Server Support (Windows Server 2012+):
• Active Directory, Exchange, Group Policy
• Managing Windows Virtual Servers (VMware)
• Sophos Enterprise Console, PowerShell
• Telephony Support (Skype for Business & 8x8):
• User account management, hunt/call groups, IVR, call greetings, team availability, Verba Call Recording system
• Other Tasks:
• Remote support and site visits
• Office moves assistance
• Documentation and process creation/update
• Training delivery and skill development support

Benefits:

• Highly competitive salary
• Wider benefits package

Core-Asset Consulting is an equal opportunities employer and welcomes applications from all backgrounds.

Job reference: 16091

Applicants must be eligible to work in the UK.

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