IT Technician

Burnley College; Burnley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Burnley College invites applications for an IT Technician to provide high-quality IT support to staff and students and keep technology services across all sites running smoothly. You will supply first‑line support in person, by phone and through the IT service desk, supporting devices, classroom and AV tech, printers and network peripherals, plus Microsoft 365, Intune and Entra ID.

Strong troubleshooting in Windows 11 and cloud services is expected.

Qualifications

• Experience providing IT support in a Windows environment.
• Experience with Microsoft 365 and cloud services including Intune and Entra ID.
• Experience supporting classroom or audio-visual technology and end-user hardware.

Responsibilities

• Provide first-line IT support in person, by phone and via the IT service desk.
• Support end-user devices, classroom/AV technology, printers and network peripherals.
• Assist with lessons, examinations, events and College activities requiring IT/AV support.

Skills

IT support

Windows

Microsoft 365

Intune

Entra ID

Service desk

AV support

Troubleshooting

Tools

Service desk system

Job description

We are currently recruiting an enthusiastic and experienced IT Technician to provide high-quality IT support to staff and students and support the effective day-to-day operation of Burnley College’s technology services across all College sites.

As an experienced IT professional, your responsibilities will include providing first-line IT support in person, by telephone and through the IT service desk, ensuring reported faults are resolved promptly and within agreed service levels. You will support a wide range of end-user devices, classroom and audio-visual technology, printers and networked peripherals, as well as Microsoft 365, Microsoft Intune and other cloud services. You will also provide timely IT and AV support for lessons, examinations, open events and major College events.

With recent experience of providing IT support within a Microsoft Windows environment, alongside experience supporting Microsoft 365 and cloud services including Microsoft Intune and Microsoft Entra ID, you will have strong technical troubleshooting skills and experience of using an industry-standard service desk system. You will also have experience supporting classroom or audio-visual technology, with knowledge of Windows 11, Microsoft 365 applications and common end-user hardware.

The salary for this post is up to £26,236

Burnley College Sixth Form Centre provides first-class Further Education, University Education, Apprenticeship, business training and adult learning programmes, in the heart of Pennine Lancashire. Please also see our College Charter on the Burnley College website.

At Burnley College, we celebrate the diversity of all our staff, students and visitors. We provide a safe and supportive environment in which everyone is able to study and work to the best of their abilities and we are committed to promoting equality of opportunity for all.

The College is dedicated to safeguarding and promoting the welfare of all learners and expects all staff to share in this commitment. Employment at the College is subject to an Enhanced DBS Check via the Disclosure and Barring Service and any post involving regulated activity will also be subject to an additional barred list check.

This post closes at 5.00pm, Monday 26 October 2026.

The location for this role is on site delivery.

Please be aware that the College does not hold a Sponsorship Licence, and as such is unable to sponsor individuals for Skilled Worker Visas.