IT Technician

Ad Talent Recruitment Ltd; Bradford; On-site; GBP 27,000 - 29,000; Full time

Job summary

St Bede’s and St Joseph’s Catholic College is seeking an IT Technician to provide day-to-day IT and AV support across its two college sites and feeder primary schools.

You will work under the IT Services Delivery Manager, handling service desk tickets, hardware, software, networks, and device management with Microsoft 365, Entra and Intune.

This role requires practical experience, good communication, and a willingness to support events and examinations, with DBS checks in place.

Qualifications

• Proven experience providing IT support to staff and students.
• Knowledge of Microsoft 365, Entra and device management systems.
• Experience supporting desktops, laptops, printers, networks and wireless equipment.
• Strong problem-solving and organisational skills.
• A helpful and patient approach when supporting users with different levels of technical knowledge.
• Ability to maintain accurate records and follow service-desk procedures.
• Understanding of information security, confidentiality and data protection.

Responsibilities

• Provide day-to-day IT and AV support across two college sites and feeder primary schools.
• Diagnose and resolve hardware, software and connectivity issues.
• Escalate complex problems as needed to IT Services Delivery Manager.
• Produce clear technical documentation and SOPs.
• Install, configure and maintain desktops, laptops, tablets, printers and peripherals.
• Deploy applications and policies through Microsoft Intune and other device-management tools.
• Administer Microsoft 365 and Microsoft Entra accounts, groups and licences.
• Support network equipment, switches, cabling and wireless access points.
• Maintain asset register and complete annual stock checks.
• Securely wipe and record equipment at end of life.
• Prepare rooms and systems for examinations and events.
• Apply security updates and report incidents promptly.
• Installing and troubleshooting AV equipment in classrooms and events.
• Set up and operate livestreaming for events and manage AV equipment bookings.
• Support CCTV, telephony and access-control systems.

Skills

IT support

Microsoft 365

Intune

Microsoft Entra

Device management

Networking / Wireless

Documentation

Service desk

Tools

Halo ITSM

Microsoft Intune

Microsoft Entra

Job description

Salary: £27,274 to £29,070 per annum, dependent on relevant experience

Hours: 37 hours per week, all year round

Contract: Permanent

Start date: As soon as possible

Are you a practical and customer-focused

IT Technician who enjoys solving technical problems and supporting users with different levels of IT confidence?

St Bede’s and St Joseph’s Catholic College is looking for an IT Technician to provide responsive day-to-day IT and audio-visual support across its two College sites and the feeder primary schools it supports.

This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control.

The role

Reporting to the IT Services Delivery Manager, you will provide approachable and effective technical support to staff and students.

Your responsibilities will include:

• Managing and updating support tickets through the Halo ITSM service desk.
• Diagnosing and resolving hardware, software, account and connectivity issues.
• Escalating unresolved or more complex problems to the IT Services Delivery Manager.
• Producing clear technical documentation and standard operating procedures.
• Installing, configuring, maintaining and repairing desktops, laptops,tablets,printers and peripherals.
• Deploying applications and device policies through Microsoft Intune and other device-management systems.
• Administering Microsoft 365 and Microsoft Entra accounts, groups and licences.
• Supporting network equipment, switches, cabling and wireless access points.
• Maintaining an accurate asset register and completing annual stock checks.
• Securely wiping, disposing of and recording equipment at the end of its working life.
• Preparing rooms, devices and systems for examinations, assessments and scheduled events.
• Applying security updates and reporting suspected security incidents promptly.

AV, events and site systems

• Installing and troubleshooting AV equipment in classrooms, halls and public areas.
• Managing the IT and AV equipment booking system.
• Setting up and operating sound, projection and livestreaming for events such as Mass, open evenings, prize giving and performances.
• Supporting the College’s CCTV, telephone and door-access systems.
• Programming and cancelling access cards and fobs while maintaining accurate records.
• Retrieving CCTV footage only through the approved process and in accordance with data-protection requirements.

About you

We are looking for someone who can demonstrate:

• Practical experience of diagnosing and resolving IT hardware, software and connectivity problems.
• Knowledge of Microsoft 365, Microsoft Entra and device-management systems such as Intune.
• Experience supporting desktops, laptops, printers, networks and wireless equipment.
• Strong problem-solving and organisational skills.
• A helpful and patient approach when supporting users with different levels of technical knowledge.
• The ability to maintain accurate records and follow service-desk procedures.
• An understanding of information security, confidentiality and data protection.
• The flexibility to work across different College and primary-school sites.
• A willingness to support occasional events outside normal College hours.
• Experience supporting AV, livestreaming, CCTV, telephony or access-control systems would be advantageous.

The next stage of the recruitment process

Candidates selected to progress will be invited to submit a short video of no more than five minutes, introducing themselves and explaining why they are interested in the role.

Committed to equality of opportunity. Committed to safeguarding young people; enhanced DBS and online checks are required.