IT Technical Support Analyst

Müller UK & Ireland; Market Drayton; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Support Analyst to join their dynamic team in Market Drayton. This role involves providing IT support to employees, troubleshooting various technical issues, and ensuring seamless operations across desktop devices. The ideal candidate will have a degree-level education and over five years of experience in IT, showcasing a strong ability to resolve incidents and manage service requests efficiently. With a commitment to employee development, this company offers a supportive environment and a competitive benefits package. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Bonus scheme

Contributory pension

Life assurance

Holiday allowance

Flexible benefits

Qualifications

• 5+ years of experience in an IT environment.
• Profound knowledge of IT systems used at Müller.

Responsibilities

• Troubleshoot OS, hardware, and application issues on desktop devices.
• Manage incidents and service requests ensuring customer satisfaction.
• Provide on-site support at dairies and depots within the region.

Skills

Troubleshooting OS issues

Hardware troubleshooting

Application support

Active Directory management

SCCM deployment

Networking basics

User account management

Problem management reporting

Customer communication

Education

Degree-level education

Tools

SCCM

Service Desk system

SharePoint

Job description

Müller UK & Ireland is Wholly Owned By Unternehmensgruppe Theo Müller, which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures, and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain. Müller is ranked within the top 20 in the Grocer’s Top 100 list of Britain’s biggest brands and is picked from shelves millions of times each year.

Müller UK & Ireland includes:

1. Müller Milk & Ingredients: Aims to be Britain’s private label dairy leader, producing branded and private label fresh milk, cream, butter, and ingredients, with a network of dairies and depots servicing customers across the country.
2. Müller Yogurt & Desserts: The UK’s leading yogurt manufacturer, responsible for brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj, and Müller Kefir Smoothie. It also produces chilled desserts under license from Mondelez International and supplies the UK private label yogurt market from a dedicated, state-of-the-art facility.

We’re recruiting … Technical Support Analyst

Müller prides itself on offering support to develop your knowledge and skills. In return, we offer an attractive benefits package, including bonus scheme, contributory pension, life assurance, holiday allowance, and flexible benefits.

We are currently recruiting for a Technical Support Analyst based at our Market Drayton offices. You will support all company employees with IT technical issues, logging and managing incidents and service requests, ensuring customer satisfaction through proactive updates and escalation where necessary. Field-based support at remote sites will also be required.

Key Responsibilities include:

• Troubleshooting OS, hardware, and application issues on desktop devices
• Resolving incidents, problems, and service requests in line with SLAs
• Updating status, workarounds, and resolutions within the Service Desk system
• Communicating with users about incident and problem status
• Deploying desktops/laptops using SCCM, mobile devices, T&A devices, and printers
• Managing desktop configuration, patching, software upgrades, antivirus, and malware protection
• Managing shared drives, user access, and permissions
• Collaborating with support contacts to resolve complex issues
• Serving as escalation contact for technical incidents or problems
• Participating in out-of-hours on-call rota
• Managing Active Directory/Exchange
• Providing on-site support at dairies and depots within the region
• Supporting basic networking, including patching ports
• Performing preventative and break/fix maintenance on desktop devices
• Troubleshooting telephony issues
• Creating and maintaining user accounts across IT systems
• Managing problem processes and creating support documentation on SharePoint
• Supporting problem management reporting and root cause analysis

Required Skills & Experience:

• Degree-level education
• Profound knowledge of IT systems used at Müller
• Willingness to travel
• 5+ years of experience in an IT environment
• English fluency; German is a benefit

If you meet these criteria and wish to apply, please visit www.mullercareers.co.uk.