IT Team Leader - Perm - Educational Trust

Lorien; Luton; On-site; GBP 40,000 - 43,000; Full time

Job summary

Dunstable, Luton area (onsite, five days a week) is seeking an IT Team Leader to oversee IT support across two schools. You’ll manage day-to-day 2nd/3rd line work, plan hardware and software refreshes, and lead by example.

You’ll be hands-on with Windows and Apple environments, networking, AV, and backups while line-managing an IT Media Technician and advising on on-site IT decisions. Strong teamwork and problem-solving are essential.

Qualifications

• Solid technical grounding in Windows servers, AD, and network basics.
• Experience supporting Apple hardware (iMacs, iPads, iOS).
• Comfort with AV equipment and classroom technology.
• Ability to prioritise workload and work with leadership on IT plans.
• Willingness to lead by example and mentor junior staff.

Responsibilities

• Provide day-to-day 2nd/3rd line IT support across two schools.
• Lead hardware, software, and infrastructure planning and refresh cycles.
• Hands-on support across Windows and Apple environments, networking, AV, backups.
• Line-manage IT Media Technician and act as escalation point.
• Represent IT in school leadership discussions and decisions as needed.
• Collaborate with IT Operations Manager and School leadership on priorities.

Skills

Windows 10

Server 2016+

Hyper-V 2019

Active Directory

Group Policy

Apple hardware support

Networking (VLANs, switching)

PC hardware troubleshooting

AV support

Customer-facing

Initiative / independence

Tools

Veeam Backup

SCCM

SIMS.NET

PaperCut

Office 365

Job description

IT Team Leader

Dunstable, Luton (onsite, 5 days a week) | Permanent | £40,000 - £42,500

A multi-academy trust in the education sector is looking for an IT Team Leader who's as comfortable fixing a jammed printer as they are planning the next hardware refresh - someone who leads by getting stuck in, not by staying behind a ticket queue.

This role sits at the centre of IT support across two schools, covering everything from day-to-day 2nd/3rd line support for staff and students through to longer-term planning around hardware, software and infrastructure. You'll be hands-on with Apple and Windows environments, networking, AV kit and backups, while also line managing an IT Media Technician and acting as the go-to person when issues need escalating or a decision needs making on the spot. It's a role that mixes technical depth with genuine ownership - you'll be trusted to prioritise the department's workload, feed into short and long-term IT plans, and represent the IT team within the school.

You’ll work closely with the IT Operations Manager and the Trust's IT and Media teams, as well as liaising directly with Department Heads and school leadership when urgent or complex issues come up.

What they're looking for:

• Solid technical grounding: Windows 10, Server 2016+, Hyper-V 2019, Active Directory, Group Policy
• Comfortable supporting Apple hardware - iMacs, iPads, iOS devices
• Advanced networking knowledge - patching, cable management, VLANs, switching
• PC hardware troubleshooting and AV support (projectors, speakers, screens)
• A genuine team player with strong problem-solving skills and the ability to work under pressure to tight timescales
• Confident working independently, using initiative without close supervision
• A good customer-facing manner - this is a people-facing IT role, not just a Back Office one
• Desirable: Veeam Backup, SCCM, SIMS.NET (or similar education MIS), PaperCut, Office 365, driving licence for cross-site travel

If you like variety, want real ownership over how a school's IT runs day to day, and don't mind being the person people come to when something breaks, this one's worth a look.