IT Systems Technician

Central Employment Agency; Gateshead; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company is on the lookout for a Technical Support Engineer to enhance their IT team. This role encompasses IT systems maintenance, software and hardware support, and offers ongoing professional development opportunities. Ideal candidates should possess strong communication skills and experience with troubleshooting software systems.

Benefits

Access to continuous learning services

Career growth opportunities

Dynamic working environment

Qualifications

• Proficiency in contacting customers via Microsoft Teams, phone, and email.
• Self-motivated with ability to thrive under pressure.
• Experience in troubleshooting complex software systems.

Responsibilities

• Provide comprehensive IT systems, software, and hardware maintenance and support.
• Undertake systems administration tasks to ensure seamless operations.
• Analyze data and generate insightful company reports.

Skills

Communication

Interpersonal Skills

Analytical Mindset

Troubleshooting

Attention to Detail

Job description

Central Employment is excited to collaborate with a pioneering new client set to revolutionize their industry with data-driven solutions. As they embark on this transformative journey, they seek an Technical Support Engineer to bolster their expanding IT team.

• Hours:Monday – Friday, 8:00 AM – 4:30 PM, onsite.
• Salary:£26,000 up to £28,000 upon completion of PowerBI qualifications (six months)
• Driving Licence –Required due to travel across local sites

What You’ll Gain:

• Learning Culture:Access to a subscription service for continuous learning and skill expansion.
• Career Growth:Opportunities for personal and professional development in line with the company’s rapid expansion.
• Dynamic Environment:Collaborate with a diverse and talented team on a variety of Data and IT-focused projects.

Responsibilities:

• Provide comprehensive IT systems, software, and hardware maintenance and support.
• Undertake systems administration tasks to ensure seamless operations.
• Manage, maintain, and support software and hardware infrastructure.
• Analyze data and generate insightful company reports.
• Facilitate smooth client onboarding processes.
• Configure and operate the order processing system (Mintsoft) for new and existing clients.
• Set up clients with customer service software systems, infrastructure, and hardware.

Ideal Candidate Profile:

• Excellent communication and interpersonal skills.
• Proficiency in contacting customers via Microsoft Teams, phone, and email.
• Self-motivated with the ability to thrive under pressure.
• Experience in troubleshooting complex software systems.
• Strong analytical mindset and exceptional attention to detail.

Ready to Make an Impact?Join this exciting North East growth success story by submitting your CV today!

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