IT Systems & Network Engineer

Nextech; North East; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Nextech is seeking an IT Systems & Network Support Engineer to join our IT Support Services team in a hybrid role. You will provide first-class technical support to internal and external customers, keep systems running smoothly, and assist with new solutions from troubleshooting to deployment.

You’ll work on escalations, document solutions, and contribute to pre- and post-sales technical guidance, while ensuring security best practices across networks and systems.

Qualifications

• Technical experience in Windows Server/desktop, AD, DNS and DHCP.
• Experience with Microsoft 365/Exchange, Entra ID and Azure.

Responsibilities

• Provide first-class technical support to internal and external customers.
• Troubleshoot day-to-day issues and assist in implementing new solutions.
• Log, diagnose and fix support issues end-to-end.
• Maintain updates and clear documentation for customers and colleagues.
• Support pre- and post-sales activities with technical guidance.

Skills

Windows Server/Desktop

Active Directory

DNS

DHCP

Microsoft 365/Exchange

Entra ID

Azure

Intune Autopilot

Networking (LAN/WAN/WLAN)

VMware

Hyper-V

Backup/DR

SAN/NAS

Security tools (VPN/Firewall/MFA)

Education

NVQ Level 3

CompTIA A+

CompTIA Network+

Tools

VMware

Hyper-V

Intune

Job description

IT Systems & Network Support Engineer

Salary: £35,000

Location: Hybrid remote

Division: IT Support Services

Reports to: Support Services Manager

About the Role

We're looking for an IT Systems & Network Support Engineer to join our IT Support Services team. You'll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions.

What You'll Do

• Resolve Help Desk escalations within SLA targets
• Log, diagnose and fix support issues owning them through to resolution
• Keep customers and colleagues updated throughout each call
• Provide technical guidance and support pre-and post-sales
• Prepare, configure and commission hardware and software
• Evaluate new technologies and feed back findings
• Write and maintain clear technical documentation
• Champion good information security practices

What We're Looking For

Technical experience in some of the following:

• Windows Server/desktop support, Active Directory, DNS, DHCP
• Microsoft 365/Exchange, Entra ID, Azure
• Intune Autopilot/ImmyBot deployment
• Networking (LAN/WAN/WLAN) configuration and troubleshooting
• VMware/Hyper-V virtualisation
• Backup, replication and disaster recovery
• SAN/NAS storage
• Security tools: antivirus, VPN, firewall, MFA/2FA, IAM

You are:

• A confident problem-solver who works well solo or in a team
• Organised, detail-oriented and great under pressure
• A strong communicator with a customer-first attitude
• Comfortable juggling multiple priorities at once
• Security and compliance aware

Qualifications

• Working towards or holding a relevant qualification (NVQ Level 3, CompTIA A+, Network+, or equivalent)
• Microsoft certifications are a plus, not a requirement