IT Service Desk Engineer (Remote) – £32,000

Apply4U | Human-Assisted AI Job & Recruitment Platform; United Kingdom; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension

Paid annual leave

Training and development

Career progression

Remote work opportunity

Job summary

Apply4U is recruiting an IT Service Desk Engineer for a fully remote role in the United Kingdom. You will provide remote 1st and 2nd line IT support, troubleshoot issues, and help maintain reliable IT services for users worldwide.

The role requires knowledge of Windows and Microsoft 365, strong problem-solving, and excellent customer service. Training, development, and career progression are offered, with a competitive £32,000 salary and pension benefits.

Qualifications

• Experience in IT Service Desk, IT Support, Helpdesk, or Technical Support.
• Good knowledge of Windows and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently in a remote environment.
• ITIL, CompTIA, Microsoft, or similar certification is advantageous.
• Fully remote working.
• Competitive salary up to £32,000.
• Training and professional development.
• Career progression opportunities.
• Company pension.
• Paid annual leave.
• Supportive IT team.

Responsibilities

• Provide remote 1st and 2nd line IT support to users.
• Diagnose and resolve hardware, software, and network issues.
• Manage IT support tickets and service requests.
• Support Microsoft 365, Windows, laptops, and business applications.
• Manage user accounts, passwords, and access permissions.
• Escalate complex technical issues where required.
• Deliver professional and responsive customer service.

Skills

IT Service Desk

IT Support

Helpdesk

Technical Support

Windows

Microsoft 365

Remote work

Customer service

Communication

Tools

Windows

Microsoft 365

Job description

IT Service Desk Engineer (Remote) – £32,000 + Training & Development

IT Support | Service Desk | Technical Support | Helpdesk | Microsoft 365

About the Role

We are recruiting on behalf of our client for an IT Service Desk Engineer to join their remote IT support team.

You'll provide 1st and 2nd line IT support, troubleshoot technical issues, support users remotely, and help maintain reliable IT services. This is an excellent opportunity for an IT Support Engineer, Service Desk Analyst, Helpdesk Technician, Desktop Support Engineer, or experienced IT professional looking for a remote role.

Key Responsibilities

• Provide remote 1st and 2nd line IT support to users.
• Diagnose and resolve hardware, software, and network issues.
• Manage IT support tickets and service requests.
• Support Microsoft 365, Windows, laptops, and business applications.
• Manage user accounts, passwords, and access permissions.
• Escalate complex technical issues where required.
• Deliver professional and responsive customer service.

What We're Looking For

• Experience in IT Service Desk, IT Support, Helpdesk, or Technical Support.
• Good knowledge of Windows and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently in a remote environment.
• ITIL, CompTIA, Microsoft, or similar certification is advantageous.
• Fully remote working.
• Competitive salary up to £32,000.
• Training and professional development.
• Career progression opportunities.
• Company pension.
• Paid annual leave.
• Supportive IT team.