IT Systems & Network Engineer

Nextech Group; Newcastle upon Tyne; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Nextech Group in the United Kingdom is hiring an IT Systems & Network Support Engineer to join our IT Support Services team. You will provide first-class technical support to internal and external customers, keeping systems and networks running smoothly from day-to-day troubleshooting to helping implement new solutions.

You'll handle escalations within SLA, configure hardware and software, and contribute to security practices.

Qualifications

• Relevant IT support experience preferred.
• Experience with Windows Server and AD components.
• Familiarity with cloud services (Azure/M365) is a plus.
• Industry-standard security practices awareness.

Responsibilities

• Resolve Help Desk issues within SLA targets.
• Log, diagnose and fix support issues owning them through to resolution.
• Keep customers and colleagues updated throughout each call.
• Provide technical guidance and support pre-and post-sales.
• Prepare, configure and commission hardware and software.
• Evaluate new technologies and feed back findings.
• Write and maintain clear technical documentation.
• Champion good information security practices.

Skills

Problem solving

Customer focus

Communication

Teamwork

Organisational skills

Education

NVQ Level 3 / equivalent

CompTIA A+ / Network+ (optional)

Tools

Windows Server

Active Directory

DNS

DHCP

Microsoft 365/Exchange

Azure

Intune Autopilot

VMware/Hyper-V

Backup & DR

SAN/NAS

Job description

IT Systems & Network Support Engineer

Salary: £35,000

Location: Hybrid remote

Division: IT Support Services

Reports to: Support Services Manager

About the Role

We're looking for an IT Systems & Network Support Engineer to join our IT Support Services team. You'll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions.

What You'll Do

• Resolve Help Desk escalations within SLA targets
• Log, diagnose and fix support issues owning them through to resolution
• Keep customers and colleagues updated throughout each call
• Provide technical guidance and support pre-and post-sales
• Prepare, configure and commission hardware and software
• Evaluate new technologies and feed back findings
• Write and maintain clear technical documentation
• Champion good information security practices

What We're Looking For

Technical experience in some of the following:

• Windows Server/desktop support, Active Directory, DNS, DHCP
• Microsoft 365/Exchange, Entra ID, Azure
• Intune Autopilot/ImmyBot deployment
• Networking (LAN/WAN/WLAN) configuration and troubleshooting
• VMware/Hyper‑V virtualisation
• Backup, replication and disaster recovery
• SAN/NAS storage
• Security tools: antivirus, VPN, firewall, MFA/2FA, IAM

You are:

• A confident problem‑solver who works well solo or in a team
• Organised, detail‑oriented and great under pressure
• A strong communicator with a customer‑first attitude
• Comfortable juggling multiple priorities at once
• Security and compliance aware

Qualifications

• Working towards or holding a relevant qualification (NVQ Level 3, CompTIA A+, Network+, or equivalent)
• Microsoft certifications are a plus, not a requirement