IT Systems Manager — Hybrid/Remote, Critical Service Lead

Essex Police; Great Holland; Hybrid; GBP 39,000 - 48,000; Full time

Job summary

Essex Police is seeking a Systems Manager to oversee a critical operational system used across Kent Police and Essex Police. The role blends analytical thinking with stakeholder engagement, incident management and change delivery, with a focus on resilience and continuous improvement.

The post is primarily home-based with travel to sites, offers a 2-year fixed term Secondment/Temporary contract, and a starting salary of £43,320 per year (pro-rata for part-time).

Qualifications

• Change and supplier management experience with external organisations and partners.
• Ability to build positive relationships with colleagues, stakeholders and partners.
• Experience in preparing reports, presenting information and supporting decision-making.
• Strong planning and organising skills, managing multiple responsibilities.
• Ability to coordinate responses to unexpected issues and drive resolutions.

Responsibilities

• Coordinate incident and problem management, change and release activity.
• Engage with suppliers and partner organisations to improve services.
• Lead governance, reporting and communications to support decision-making.
• Support business continuity planning and user adoption for the service.

Skills

Change management

Supplier management

Relationship building

Collaboration

Governance

Communication

Planning

Organisation

Incident management

Issue resolution

Job description

Essex Police is seeking a Systems Manager to oversee a critical operational system used across Kent Police and Essex Police. The role blends analytical thinking with stakeholder engagement, incident management and change delivery, with a focus on resilience and continuous improvement.

The post is primarily home-based with travel to sites, offers a 2-year fixed term Secondment/Temporary contract, and a starting salary of £43,320 per year (pro-rata for part-time).