Technical Systems Engineer

Emplyfy; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000 - £40,000 per year

40 days' annual paid holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. This role covers technical support, infrastructure, system maintenance and hands-on work at client locations.

The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution, with responsibilities including service desk case management and on-site diagnostics.

Qualifications

• Five years' experience in a relevant IT role.
• Cyber Essentials and GDPR security standards implementation and configuration.
• Microsoft 365 applications and cloud services experience including Email, SharePoint, Teams and OneDrive.
• Intune and remote monitoring platforms experience.
• Network infrastructure knowledge (routers, switches, VLANs, TCP/IP, firewalls).
• Experience coordinating with external partners and service providers.
• Windows Server 2016/2019/2022 configuration and security.
• Azure administration and implementation.
• Windows 10/11 and Mac environments knowledge.

Responsibilities

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.
• Attend customer premises to diagnose faults, perform repairs and maintenance.
• Manage support cases and service requests using the Service Desk platform.
• Keep customers informed throughout the support process per SLAs.
• Escalate significant incidents requiring management intervention.
• Review priorities and manage workload to meet actions.
• Monitor customer environments to ensure business needs are met.
• Install, configure, test, maintain and repair hardware and software.
• Keep technical records and documentation up to date.
• Take ownership of urgent incidents, remotely or on-site.

Skills

Customer support

Ownership of issues

Problem-solving

Communication

Teamwork

Time management

Tools

Service Desk platform

Microsoft 365

Intune

RMM platforms

Azure

Windows Server

DHCP/DNS

Job description

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.

• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.

• Manage support cases and service requests using the company's Service Desk platform.

• Keep customers informed throughout the support process in accordance with agreed service levels.

• Escalate significant incidents and issues requiring Management intervention.

• Review daily priorities and manage your workload to ensure required actions are completed.

• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.

• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.

• Keep technical records, tickets and documentation up to date.

• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer:

• Salary of £30,000 - £40,000 per year, dependent on experience.

• 40 days' annual paid holiday.

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

• Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).

• Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).

• Intune, Remote Monitoring and Management platforms and telephone systems.

• Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.

• External technology partners and service providers, with the ability to coordinate support where required.

• IT industry standards, processes and best-practice procedures.

• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

• Azure administration and implementation.

• Windows 10, Windows 11 and Mac environments.

• Different customer builds, imaging and deployment requirements.

• Strong customer service skills together with clear written and verbal communication.

• Independent technical troubleshooting and problem-solving.

• Working effectively within a team while being capable of managing tasks independently.