Technical Systems Engineer

Emplyfy; Hexton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to join a high-tech IT services-focused team. You will work across customer environments, handling technical support, infrastructure maintenance and on-site visits to diagnose faults and complete repairs.

You will manage incidents end-to-end, maintain documentation, and coordinate with external partners while ensuring service levels are met. This role requires strong customer service and independent problem-solving abilities.

Qualifications

• At least 5 years in a relevant IT role.
• Cyber Essentials and GDPR security standards (mandatory).
• MS 365 applications and cloud services (mandatory).
• Experience with Intune and RMM platforms.

Responsibilities

• Serve as technical contact for customers and provide effective IT solutions.
• Visit customer premises for diagnostics, repairs and maintenance.
• Manage support cases and service requests via the Service Desk.
• Keep customers informed per agreed service levels and escalate when needed.
• Record and update technical documentation and tickets.

Skills

Customer support

Technical troubleshooting

On-site support

Incident management

Communication skills

Tools

Microsoft 365

Intune

RMM platforms

Job description

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.

• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.

• Manage support cases and service requests using the company's Service Desk platform.

• Keep customers informed throughout the support process in accordance with agreed service levels.

• Escalate significant incidents and issues requiring Management intervention.

• Review daily priorities and manage your workload to ensure required actions are completed.

• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.

• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.

• Keep technical records, tickets and documentation up to date.

• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer:

• Salary of £30,000 - £40,000 per year, dependent on experience.

• 40 days' annual paid holiday.

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

• Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).

• Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).

• Intune, Remote Monitoring and Management platforms and telephone systems.

• Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.

• External technology partners and service providers, with the ability to coordinate support where required.

• IT industry standards, processes and best-practice procedures.

• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

• Azure administration and implementation.

• Windows 10, Windows 11 and Mac environments.

• Different customer builds, imaging and deployment requirements.

• Strong customer service skills together with clear written and verbal communication.

• Independent technical troubleshooting and problem-solving.

• Working effectively within a team while being capable of managing tasks independently.