IT Systems Engineer

Trinity Resource Solutions; London Borough of Barking and Dagenham; Presencial; GBP 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Life insurance

Annual discretionary bonus

40-hour working week

Descripción de la vacante

Trinity Resource Solutions in London East is seeking a hands-on IT Systems Engineer to provide 2nd and 3rd line support across a busy production and entertainment environment.

You will manage Windows, Active Directory, M365/Exchange/Teams, Azure, and networking, maintain documentation, and travel to other UK sites as needed.

A proactive, organised professional with strong problem-solving and communication skills will fit this role.

Formación

• Solid IT support background with 2nd/3rd line experience.
• Hands-on AD and Group Policy administration.
• Experience supporting Microsoft 365, Exchange and Teams.
• Exposure to Azure Cloud and SQL.
• Good understanding of LAN/WAN networking and wireless tech.
• Experience troubleshooting PCs, printers and IT hardware.
• Knowledge of patch management and device administration.
• Excellent problem-solving and communication skills.
• Ability to document processes and procedures.
• Proactive, organised and flexible approach.

Responsabilidades

• Provide 2nd and 3rd line IT support across hardware, software and infrastructure.
• Administer Windows environments, Active Directory and Group Policies.
• Manage user accounts, permissions, onboarding and offboarding.
• Support Microsoft 365 including Exchange and Teams.
• Work with Azure cloud services and related technologies.
• Manage device enrolment and patch management across devices.
• Install and maintain network printers and wireless devices.
• Troubleshoot network connectivity, routers, hardware and software issues.
• Collaborate with third-party suppliers and network colleagues.
• Maintain technical documentation and user guides.
• Occasional travel to other UK locations.

Conocimientos

Problem solving

Communication

Ownership

Organisational skills

Flexibility

Herramientas

Windows OS

Active Directory

Group Policy

Microsoft 365

Exchange

Teams

Azure

SQL

LAN/WAN networking

Routers & switches

Printers & hardware

Patch management

Documentation

Descripción del empleo

East London | Full Time | Permanent | Site Based

Love solving IT problems? Prefer getting hands-on rather than just passing tickets around?

We're looking for a technically minded IT Systems Engineer who enjoys getting stuck into complex technical challenges, keeping systems running smoothly and making sure people have the technology they need to do their jobs.

This is an opportunity to join a major, state-of-the-art production and entertainment environment, supporting the technology behind one of London's newest and largest film and television studio campuses.

With a diverse technology infrastructure, multiple facilities and a busy operational environment, no two days are likely to be quite the same.

What’s the role all about?

You'll provide 2nd and 3rd line technical support across a broad range of IT systems, taking ownership of escalated issues and helping maintain a reliable, secure and efficient IT environment.

You'll be involved in:

• Providing 2nd and 3rd line technical support across hardware, software and infrastructure.
• Administering Microsoft Windows environments, Active Directory and Group Policies.
• Managing user accounts, permissions, onboarding and offboarding.
• Supporting Microsoft 365, including Exchange and Teams.
• Working with Azure cloud services and associated technologies.
• Managing device enrolment and patch management across servers, PCs and Mac devices.
• Installing and maintaining network printers, wireless devices and mobile technologies.
• Troubleshooting network connectivity, routers, hardware and software issues.
• Working with third-party suppliers and supporting network engineering colleagues.
• Maintaining technical documentation and creating user guides and procedures.
• Providing occasional support across other company locations.

What are we looking for?

We're looking for someone with a solid IT support background who enjoys troubleshooting, takes ownership and understands the importance of keeping a business-critical IT environment running.

You’ll ideally have:

• Experience in 2nd and/or 3rd line IT support, desktop support or systems engineering.
• Strong Microsoft Windows operating system knowledge.
• Hands-on Active Directory and Group Policy administration.
• Experience supporting Microsoft 365, Exchange and Teams.
• Exposure to Azure Cloud and SQL.
• Good understanding of LAN/WAN networking, routers, switches and wireless technologies.
• Experience troubleshooting PCs, laptops, printers and other IT hardware.
• Knowledge of patch management and device administration.
• Excellent problem-solving and communication skills.
• The ability to document processes and technical procedures.
• A proactive, organised and flexible approach.

A full clean driving licence and valid passport are essential, as occasional travel to other UK locations and potentially Europe will be required.

What’s in it for you?

• 25 days annual leave plus bank holidays.
• Private health insurance.
• Life insurance.
• Annual discretionary bonus scheme.
• Full-time, 40-hour working week, typically Monday to Friday.

The environment

You'll be supporting a large-scale, modern production facility where technology plays an essential role in the day-to-day running of the operation.

If you’re a hands‑on IT professional who enjoys variety, technical challenges and taking ownership of problems, we’d love to hear from you.