IT System Engineer

Remarkable Jobs Limited; London Borough of Barking and Dagenham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

25 days leave plus bank holidays

Private health insurance

Life insurance

Annual discretionary bonus

State-of-the-art production facility

Job summary

Remarkable Jobs Limited is seeking an experienced IT Systems Engineer to join a fast-paced film and television production facility in Dagenham, East London. You will provide 2nd and 3rd line IT support across Windows, Mac and cloud environments, ensuring reliable IT infrastructure and services for the business.

The role requires hands-on experience with AD, Group Policy, M365, Exchange and Teams, plus strong networking knowledge.

Qualifications

• 2nd/3rd Line IT Support, IT Systems Engineering or Desktop Support.
• Strong knowledge of Windows environments, Active Directory and Group Policy.
• Hands-on experience with Microsoft 365, Exchange, Teams and Azure.
• Understanding of SQL, LAN/WAN networking and IT security permissions.
• Excellent communication, organisational and problem-solving skills.
• Flexible, proactive approach with the ability to work independently and as part of a team.
• Full clean UK driving licence and valid passport.

Responsibilities

• Provide 2nd and 3rd line technical support, troubleshooting hardware, software and network issues.
• Administer Active Directory, Group Policy, Microsoft 365, Exchange and Teams.
• Manage user accounts, security permissions, onboarding/offboarding and device enrolment.
• Support Windows operating systems, Mac devices and Azure Cloud environments.
• Install, configure and maintain network printers, wireless devices and mobile technologies.
• Manage patching and updates across servers, desktops and Mac devices.
• Support LAN/WAN networking, routers, IP telephony and network infrastructure.
• Liaise with third-party suppliers and assist with complex technical escalations.
• Maintain accurate IT documentation, procedures and troubleshooting guides.

Skills

2nd/3rd Line IT Support

Active Directory

Group Policy

Microsoft 365

Exchange

Azure

SQL

LAN/WAN networking

IT security permissions

Troubleshooting

Communication skills

Driver's license

Tools

Microsoft 365

Exchange

Teams

Azure

SQL

Job description

The Opportunity

An exciting opportunity has arisen for an experienced

IT Systems Engineer to join a world-class film and television production facility in Dagenham, East London.

Working within a modern, fast-paced technical environment, you will provide

2nd and 3rd line IT support, ensuring the smooth operation of IT infrastructure, systems and networks across the business.

Key Responsibilities

Provide 2nd and 3rd line technical support, troubleshooting hardware, software and network issues.

Administer

Active Directory, Group Policy, Microsoft 365, Exchange and Teams.

Manage user accounts, security permissions, onboarding/offboarding and device enrolment.

Support Windows operating systems, Mac devices and Azure Cloud environments.

Install, configure and maintain network printers, wireless devices and mobile technologies.

Manage patching and updates across servers, desktops and Mac devices.

Support LAN/WAN networking, routers, IP telephony and network infrastructure.

Liaise with third-party suppliers and assist with complex technical escalations.

Maintain accurate IT documentation, procedures and troubleshooting guides.

Skills & Experience Required

2nd/3rd Line IT Support, IT Systems Engineering or Desktop Support.

Strong knowledge of Windows environments, Active Directory and Group Policy.

Hands-on experience with

Microsoft 365, Exchange, Teams and Azure.

Understanding of SQL, LAN/WAN networking and IT security permissions.

Confident troubleshooting hardware, software, printers and network-related issues.

Excellent communication, organisational and problem-solving skills.

Flexible, proactive approach with the ability to work independently and as part of a team.

Full clean UK driving licence and valid passport for occasional travel between sites and potential European visits.

Salary & Benefits

• 25 days' annual leave plus bank holidays
• Private health insurance
• Life insurance
• Annual discretionary bonus
• Opportunity to work within a state-of-the-art film and television production environment