Technical Systems Engineer

Emplyfy; South Stoke; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' annual paid holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. You will handle technical support, infrastructure maintenance and hands-on work at client locations, owning issues through resolution.

Key tasks include diagnosing faults on-site, managing service requests, maintaining documentation, and coordinating with external partners.

Qualifications

• 5+ years in a relevant IT role with hands-on technical support experience.
• Familiarity with Cyber Essentials and GDPR security standards.
• Experience with Microsoft 365, SharePoint, Teams and OneDrive.

Responsibilities

• Serve as a technical contact for customers and provide effective IT solutions.
• Attend customer premises to diagnose faults, complete repairs and carry out maintenance.
• Manage support cases and service requests via the Service Desk platform.
• Keep customers informed throughout the support process and escalate when needed.
• Review priorities and manage workload to complete actions on time.
• Monitor customer environments to ensure business requirements are met.
• Install, configure, test, maintain and repair hardware/software.
• Maintain up-to-date technical records and documentation.
• Take ownership of urgent incidents, remote or on-site.

Skills

Technical support

Infrastructure

Customer service

Windows Server

Azure

Intune

Tools

Intune

Remote Monitoring Platforms

Service Desk Platform

Job description

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.

• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.

• Manage support cases and service requests using the company's Service Desk platform.

• Keep customers informed throughout the support process in accordance with agreed service levels.

• Escalate significant incidents and issues requiring Management intervention.

• Review daily priorities and manage your workload to ensure required actions are completed.

• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.

• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.

• Keep technical records, tickets and documentation up to date.

• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer:

• Salary of £30,000 - £40,000 per year, dependent on experience.

• 40 days' annual paid holiday.

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

• Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).

• Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).

• Intune, Remote Monitoring and Management platforms and telephone systems.

• Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.

• External technology partners and service providers, with the ability to coordinate support where required.

• IT industry standards, processes and best-practice procedures.

• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

• Azure administration and implementation.

• Windows 10, Windows 11 and Mac environments.

• Different customer builds, imaging and deployment requirements.

• Strong customer service skills together with clear written and verbal communication.

• Independent technical troubleshooting and problem-solving.

• Working effectively within a team while being capable of managing tasks independently.