IT Support Engineer – Enterprise Systems

IDEMIA Group; United Kingdom; On-site; GBP 32,000 - 48,000; Full time

Job summary

IDEMIA Group in the United Kingdom is seeking an IT Specialist to address Level 1 and 2 IT needs, ensuring customer satisfaction. You will support OS, software, and applications, manage IT assets, and coordinate with vendors to meet security standards.

You will work with Active Directory, Microsoft 365, ITSM tools such as Jira Service Management, and virtualization technologies like VMware. This role requires strong networking, security awareness, and customer communication skills.

Qualifications

• Experience administering Active Directory, Group Policy, DNS and user accounts.
• Experience supporting Microsoft 365 suite including Outlook, Teams, OneDrive and SharePoint.
• Experience with ITSM tools, preferably Jira Service Management.
• Strong networking fundamentals: TCP/IP, DNS, DHCP, switches and firewalls.
• Knowledge of VPN technologies and remote connectivity troubleshooting.
• Experience with print services and print management.
• Experience with telephony systems administration and basic troubleshooting.
• Experience with Veeam or similar backup solutions.
• Experience with virtualization technologies such as VMware vSphere/ESXi.
• Microsoft certifications or equivalent (MCDST/Endpoint/System Center).
• SCCM/MECM for OS deployment and endpoint management.
• Experience with endpoint security platforms and IT security best practices.

Responsibilities

• Address Level 1 and Level 2 IT needs and document resolutions.
• Support OS/software installation and maintenance following standards.
• Coordinate with internal/external customers from request to resolution.
• Assist vendors and ensure compliance with company standards.
• Manage IT assets including servers, licenses and devices.
• Control access to IT tools in line with security policies.
• Support server infrastructure, virtualization, communications and security.
• Troubleshoot complex issues and create working instructions.
• Train end users and transfer knowledge to IT staff.
• Suggest improvement ideas and work autonomously.

Skills

Active Directory

Group Policy

DNS

Microsoft 365

ITSM tools

Jira Service Management

Networking basics

VPN technologies

Print management

Telephony systems

VMware vSphere/ESXi

SCCM/MECM

Endpoint security

ITIL

Centreon

Windows Server

PowerShell

Information security

Tools

Centreon

VMware vSphere/ESXi

SCCM/MECM

Job description

IDEMIA Group in the United Kingdom is seeking an IT Specialist to address Level 1 and 2 IT needs, ensuring customer satisfaction. You will support OS, software, and applications, manage IT assets, and coordinate with vendors to meet security standards.

You will work with Active Directory, Microsoft 365, ITSM tools such as Jira Service Management, and virtualization technologies like VMware. This role requires strong networking, security awareness, and customer communication skills.