IT Systems Analyst

DF Capital; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private medical insurance

10% Employer pension contribution

30-day annual leave + holidays

Free Gym Membership

Discretionary annual bonus

Discretionary share awards

Life Assurance

Income Protection

Save As You Earn scheme

Job summary

DF Capital, based in Manchester, seeks an IT Application Support professional to handle incidents, service requests and problem resolution for IT applications. The role includes liaison with suppliers, documentation, and participation in disaster recovery, with a focus on clear communication and proactive problem prevention.

You will join a team delivering secure, reliable IT services to customers and colleagues across the UK, with a vibrant Ancoats office and a generous benefits package.

Qualifications

• Proficiency in Windows and Linux operating systems.
• Knowledge of network services and protocols.
• Familiarity with server infrastructure and virtualization.
• Experience with AWS and Azure cloud services.
• Helpdesk management skills and ticketing experience.
• Ability to convey technical information clearly to non‑technical stakeholders.
• Willingness to learn new technologies.

Responsibilities

• Support and resolve IT application-related incidents, service requests and problems in line with Business requirements.
• Keep incident management (ticket) systems up to date.
• Provide timely communication to users on the status of service requests and incidents.
• Liaise with IT suppliers to ensure incidents and problems are resolved promptly.
• Ensure problem prevention methods are applied to improve service levels.
• Undertake IT application-related problem diagnosis and resolution.
• Monitor availability, performance and throughput of supported IT applications.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities as required.
• Manage outside support suppliers and other third-party assistants.
• Create and update documentation.

Skills

Operating systems

Network services

Server infrastructure

Helpdesk management

Technical communication

Tools

PowerShell

VBScript

Job description

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

THE ROLE:

• Other duties may be assigned outside of the following duties and responsibilities:
• Support and resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• Keep incident management (ticket) systems up to date.
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
• As required, provide timely communication to users on the status of their service requests and incidents.
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance and throughput of supported IT applications.
• Prioritise and schedule assigned support activities and tasks.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities as required.
• Manage outside support suppliers and other third-party assistants as required.
• Create and update documentation.

JOB REQUIREMENTS

Must possess the required proficiency to perform essential tasks.

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude.

• Basic Understanding of operating systems (Windows, Linux)
• Knowledge of network services and protocols
• Familiarity with server infrastructure and virtualization technologies
• Knowledge of Cloud Based Service Providers (AWS, Azure)
• Helpdesk management skills.
• Experience with and understanding of Powershell and VB scripting.
• Problem diagnosis and resolution.
• Ability to produce clear written material.
• Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Technical requirements definition skills.
• Ability to engage with and seek input from others to ensure delivery to agreed timescales.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues.
• Willingness to learn new technologies and maintain industry knowledge.Ability to understand and determine when issues should be escalated to a higher level.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

Benefits

• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• Vibrant office location in Ancoats, Manchester.