Supervisor - Bicester

Barbour; Bicester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff Discount

25 days holiday as standard increasing

Access to training and development

Refer a friend bonus scheme

Reward & Recognition program

Length of Service rewards

Job summary

Barbour is seeking a Store Supervisor for the Bicester store on a full-time, permanent basis. You will assist the Store Manager, oversee staff and drive a customer-focused sales floor, maximising productivity and profitability.

The ideal candidate brings retail experience in fast-paced environments, strong leadership, and a commitment to world-class customer service. The role includes a focus on coaching staff, maintaining morale, and ensuring a safe, clean shop floor.

Qualifications

• Retail experience in a fast-paced environment.
• Demonstrates authoritative leadership and role modelling.
• Leads by example and delivers world-class service.
• Skilled in resolving customer disputes and complaints.
• Thrives under pressure with high attention to detail.
• Can foster teamwork and maintain high morale.
• Able to educate and develop other staff.
• Willingness to work flexible hours.

Responsibilities

• Assist with running the store on a daily basis, in support of Store Manager.
• Manage staff performance and resolve issues.
• Act as a role model by delivering high levels of service.
• Delegate tasks to employees.
• Supervise staff and provide training and coaching.
• Handle customer complaints not authorised to others.
• Address employee problems to keep morale high.
• Motivate employees to perform well.
• Provide a safe and clean work environment.
• Maintain clear communication with management and protect confidentiality.

Skills

Retail experience

Authoritative leadership

Lead by example

Customer dispute handling

Work under pressure

Team leadership

Attention to detail

Mentoring

Job description

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour's wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Position Overview

We are looking for a motivated and driven Supervisor to join the Barbour team based at our Bicester store on a full time, permanent basis. As Store Supervisor, you will assist the Store Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act as an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.

Essential Duties and Responsibilities

• Assist with running the store on a daily basis, in support of Store Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensure feedback is given to help aid the smooth running of the store.

Skills and Experience

• Experience of retail, preferably in a fast-paced, high turnover environment.
• Strong minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as complaints, not afraid of confrontation.
• Capable of working under pressure.
• Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.
• Staff Discount
• 25 days holiday as standard increasing with length of service
• Access to training and development activities to support your career development
• Refer a friend bonus scheme
• Reward & Recognition program
• Length of Service rewards

Note

In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date.