IT Systems Administrator, Salesforce

8x8; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Salesforce Administrator to join their internal IT team. This role offers the flexibility of in-office or hybrid work, where you will be responsible for customizing and maintaining Salesforce to align with organizational goals. You will troubleshoot issues, manage user permissions, and ensure data integrity. This is a fantastic opportunity for someone passionate about leveraging Salesforce to enhance operational efficiency and support business growth. If you thrive in a collaborative environment and are eager to innovate, this role could be your next career step.

Qualifications

• 2+ years of experience as a Salesforce Administrator.
• Proficient in Salesforce configuration and user management.

Responsibilities

• Serve as primary administrator for Salesforce, ensuring performance and uptime.
• Manage user setup, profiles, roles, permissions, and security.

Skills

Salesforce Administration

User Management

Data Maintenance

Salesforce Configuration

Troubleshooting

Education

Bachelor’s Degree in Relevant Field

Tools

Salesforce

Data Loader

Tableau

Job description

Join to apply for the IT Systems Administrator, Salesforce role at 8x8.

8x8, Inc. (NASDAQ: EGHT), is a company that believes CX limits are meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter, Facebook, and Instagram.

About the Role

8x8 has an exciting opportunity within our internal IT team for an experienced, detail-oriented, and proactive Salesforce Administrator. This role is based in the UK and can be in-office or hybrid. You will work closely with stakeholders to customize, configure, and maintain Salesforce, ensuring it operates efficiently and aligns with organizational goals.

Key Responsibilities

1. Serve as a primary administrator for Salesforce, ensuring performance and uptime.
2. Manage user setup, profiles, roles, permissions, and security.
3. Maintain system health, perform data audits, and ensure data integrity.
4. Troubleshoot and resolve Salesforce issues in partnership with IT and business teams.
5. Conduct root cause analysis and participate in disaster recovery planning.
6. Build relationships with vendors, technicians, and business units.
7. Participate in organizational change initiatives.
8. Configure and customize Salesforce objects, fields, page layouts, workflows, and automation processes.
9. Build reports, dashboards, and analytics for decision-making.
10. Design automation solutions like Flows and Process Builder.
11. Support Salesforce integration with third-party tools.
12. Provide user support, training, and develop training materials.
13. Manage data imports/exports and ensure data accuracy.
14. Stay informed about Salesforce updates and implement new features.
15. Monitor system performance and resolve technical issues.
16. Work independently, prioritize tasks, and adapt to changing schedules.
17. Collaborate within a flexible work environment, including remote options.

Qualifications

Required:

• Bachelor’s degree in a relevant field or equivalent experience.
• At least 2 years of experience as a Salesforce Administrator.
• Experience with Salesforce configuration, user management, and data maintenance.
• Familiarity with Salesforce tools like Data Loader, Process Builder, and Flows.

Preferred:

• Salesforce Administrator Certification (ADM 201) or higher.
• Experience with Salesforce integrations and AppExchange products.
• Knowledge of data visualization tools like Tableau.

Additional Information

We promote diversity and are an equal opportunities employer. We value fairness and security, including background checks for new hires. Our job privacy notice is available on our website.