Salesforce Administrator

Methods Business and Digital Technology Ltd; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking consultancy that values its people and fosters a collaborative environment. As a Salesforce Administrator, you'll play a crucial role in enhancing user experience and operational efficiency. Your expertise will drive the successful implementation of solutions, support users, and mentor junior staff. With a focus on professional growth, you'll have opportunities to develop your skills through various programs. This role, based in vibrant Central London, offers a chance to work on impactful projects while being part of a supportive team dedicated to innovation and excellence.

Benefits

25 days of annual leave

Pension scheme with contributions

Discretionary bonus based on performance

Life assurance

Private medical and travel insurance

Wellness support via employee assistance program

Opportunities for growth and skill development

Social events and charitable initiatives

Qualifications

• At least 2 years of Salesforce and Certinia administration experience.
• Experience supporting users in a client-facing environment.
• Strong problem-solving and logical reasoning skills.

Responsibilities

• Participating in discovery sessions to gather solution requirements.
• Designing and delivering functional solutions within Salesforce.
• Providing user training and creating documentation.

Skills

Salesforce Administration

User Support

Problem Solving

Communication

Education

Bachelor's Degree in Relevant Field

Salesforce Administrator Certification

Tools

Salesforce

Certinia

Tableau CRM

Conga

DocuSign

Job description

About Methods:

Methods is a £100M+ IT Services Consultancy that has partnered with various UK central government departments and agencies to transform public sector operations. Established over 30 years ago and UK-based, we leverage our expertise in transformation, delivery, and collaboration to create end-to-end business and technical solutions that are people-centred, safe, and future-oriented.

Our human touch distinguishes us from other consultancies, system integrators, and software houses. With people, technology, and data at our core, we aim to create value and sustainability for our clients, staff, communities, and the environment.

We support our clients' project success through collaboration, sharing skills, and solving problems. At Methods, we believe in enjoying our work, learning from mistakes, and fostering a fun, innovative environment.

While primarily focused on the public sector, Methods is expanding its private sector client base. The company was acquired by the Alten Group in early 2022.

The Salesforce team manages the internal Salesforce org, our key business platform. The Salesforce Administrator will be vital in analyzing and resolving user issues, driving adoption, fixing system bugs, and implementing stakeholder change requests. They will also design, create, and deliver technical solutions to ensure the Salesforce org remains fit for purpose.

Responsibilities include (but are not limited to):

• Participating in discovery sessions with stakeholders to gather and update solution requirements, and performing gap analysis between Salesforce capabilities and enhancement needs.
• Analyzing user stories and translating them into working solutions, including test scenarios.
• Designing, developing, testing, and delivering functional solutions within Salesforce, focusing on scalable, declaratively developed solutions.
• Participating in user acceptance testing.
• Providing user training and creating documentation to support rollouts.
• Providing 1st & 2nd line BAU support for Salesforce.
• Monitoring the ticketing system to address business queries promptly.
• Mentoring junior administrators where relevant.
• Addressing technical debt and managing data quality issues.
• Recommending scalable solutions to enhance customer and user experience or operational efficiency.

About you:

You possess a strong understanding of core business functions (Marketing, Sales, Service Delivery, Finance, HR) and how to configure Salesforce accordingly. You are an excellent communicator, capable of leading discussions, managing expectations, and improving user experience and operational efficiency. You enjoy owning varied workloads, from solution delivery to end-user support and training.

You are confident in managing full project lifecycles, establishing rapport with users and stakeholders, and working autonomously or as part of a team. The role is based in Central London, with potential travel within the UK.

• At least 2 years of Salesforce and Certinia administration experience, preferably in a business services industry or consulting.

• Experience supporting users and resolving issues in a client-facing environment.
• Ability to work independently and collaboratively, with excellent communication skills.
• Attention to detail and ownership of projects.
• Strong problem-solving and logical reasoning skills.
• Experience translating change requests into successful projects, including user training and documentation.
• Expertise in Salesforce declarative configuration (Classic and Lightning).
• Solid understanding of Salesforce (Sales Cloud) and Certinia (PSA and FFA).
• Experience supporting orgs with 200+ users.
• Knowledge of Change and Release Management, sandbox management, and data loading tools.
• Ability to present ideas effectively to technical and non-technical audiences.

Desirable:

• Salesforce Administrator Certification (ADM-201).
• Experience leading stakeholder discussions for strategic change.
• Hands-on experience with Tableau CRM, Conga, and DocuSign.
• Ability to build solutions across various Salesforce clouds.
• Additional Salesforce Certifications (Advanced Administrator, Platform App Builder).
• Experience mentoring junior admins.
• Commitment to continuous learning in Salesforce and beyond.
• Experience managing complex Salesforce orgs.
• BA or Project Management certifications.
• Bachelor's degree in a relevant field or equivalent experience.

Why Join Us?

Methods values its people and their development. Join us to develop your skills, work on impactful projects, and be part of a supportive, inspiring environment.

We offer:

• Opportunities for growth and skill development through LinkedIn Learning and other programs.
• Wellness support via a 24/7 confidential employee assistance program.
• Social events, charitable initiatives, and a vibrant workplace culture.
• 25 days of annual leave.
• Pension scheme with contributions.
• Discretionary bonus based on performance.
• Life assurance and private medical and travel insurance for employees and dependents.