Salesforce Administrator

Methods Business and Digital Technology; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking consultancy that values people and technology as it transforms public sector operations. As a Salesforce Administrator, you will play a crucial role in maintaining and enhancing the internal Salesforce platform, ensuring it meets the evolving needs of the organization. Your responsibilities will include gathering requirements, designing solutions, and providing user training, all while working in a collaborative environment that encourages learning and growth. This role offers the opportunity to impact significant projects while enjoying a supportive workplace culture and numerous benefits.

Benefits

25 days annual leave

Private Medical Insurance

Life Assurance

Discretionary Company Bonus

Pension Scheme

Wellness Program

LinkedIn Learning Access

Social Events

Worldwide Travel Insurance

Development Programs

Qualifications

• 2+ years of Salesforce and Certinia administration experience.
• Experience in managing users and resolving day-to-day issues.
• Strong understanding of Salesforce platform capabilities.

Responsibilities

• Gather and update solution requirements from stakeholders.
• Lead design, development, and testing of Salesforce solutions.
• Provide user training and support for Salesforce functionalities.

Skills

Salesforce Administration

Problem-Solving

Communication Skills

Project Management

User Training

Data Quality Management

Education

Bachelor's degree in Computer Science

Project Management Certifications

Tools

Salesforce

Data Loader

Tableau CRM

Conga

DocuSign

Job description

About Methods:

Methods is a £100M+ IT Services Consultancy partnering with central government departments and agencies to transform public sector operations in the UK. Established over 30 years ago and UK-based, we focus on transformation, delivery, and collaboration to create end-to-end business and technical solutions that are people-centred, safe, and future-ready.

Our human touch differentiates us from other consultancies, system integrators, and software houses. With people, technology, and data at our core, we aim to create value and sustainability for our clients, staff, communities, and the planet.

We support our clients in project success through collaboration, sharing skills, and solving problems. At Methods, we enjoy working hard and learning from mistakes.

While primarily focused on the public sector, Methods is expanding into the private sector. The company was acquired by the Alten Group in early 2022.

Salesforce Team:

The Salesforce team manages the internal Salesforce org, vital for business operations. The Salesforce Administrator plays a key role, analyzing and resolving user issues, promoting adoption, fixing bugs, and implementing stakeholder requests. The role also involves designing, creating, and delivering technical solutions to ensure the org remains fit for purpose.

Responsibilities:

• Participate in discovery sessions with stakeholders to gather and update requirements, perform gap analysis between Salesforce capabilities and enhancement needs.
• Analyze user stories and translate them into solutions, including testing scenarios.
• Lead or assist with designing, developing, testing, and delivering Salesforce solutions, focusing on scalable, declarative development.
• Participate in user acceptance testing.
• Deliver user training and create documentation for rollouts.
• Provide 1st & 2nd line support for Salesforce BAU.
• Monitor ticketing system to address business queries promptly.
• Support or mentor junior administrators where relevant.
• Address technical debt and manage data quality issues.
• Identify opportunities for scalable solutions to enhance user experience and operational efficiency.

About You:

You should have a strong understanding of internal business functions and how Salesforce can be configured to support them. Excellent communication skills are essential, along with a proven track record of improving user experience and operational efficiency. You should enjoy owning and prioritizing varied workloads, from solution delivery to support and training.

You must be capable of managing full project lifecycles, establishing rapport with users and stakeholders, and working autonomously or as part of a team. The role is based in Central London, with potential travel across the UK.

• At least 2 years of Salesforce and Certinia administration experience, preferably in a business services industry or consulting.

• Experience in support roles, managing user issues from start to resolution.
• Ability to work independently and collaboratively with excellent communication skills.
• Attention to detail and ownership of projects.
• Strong problem-solving and logical reasoning skills.
• Experience in translating issues into successful projects, including user training and documentation.
• Expertise in Salesforce declarative configuration (Classic and Lightning).
• Solid understanding of Salesforce Sales Cloud and Certinia products.
• Experience providing support for orgs with 200+ users.
• Knowledge of Change and Release Management, sandbox management, and ETL tools like Data Loader.
• Ability to prioritize requests and manage user expectations.
• Excellent listening and communication skills.

Desirable Skills:

• Salesforce Administrator Certification (ADM-201).
• Experience leading strategic business change discussions with stakeholders.
• Hands-on experience with Tableau CRM, Conga, and DocuSign.
• Ability to build solutions across various Salesforce clouds.
• Additional Salesforce certifications: Advanced Administrator, Platform App Builder.
• Experience mentoring junior Administrators.
• Demonstrated commitment to self-learning and career development.
• Experience managing complex Salesforce orgs.
• BA / Project Management certifications.
• Degree in a relevant field or equivalent experience.

Why Join Us?

At Methods, we value our people and their development. Join us to:

• Develop and grow your skills and experience autonomously.
• Participate in impactful projects making a societal difference.
• Work under inspiring leadership in a supportive environment.

We also offer:

• Access to LinkedIn Learning, management development, and training programs.
• Confidential wellness support.
• Social events and charitable initiatives.
• 25 days annual leave.
• Pension scheme with employer contributions.
• Discretionary bonus based on performance.
• Life assurance, private medical and travel insurance.